Rebecca Huffman
Lafayette,TN
Summary
Organized and dedicated worker with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environment. Currently job seeking to find a part-time position.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Advance Financial 247
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website
- Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
Medical Receptionist
Vanderbilt Children's Hospital
01.2023 - 09.2023
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Supported hospital staff and operational requirements with administrative tasks.
- Managed admits and discharges of patients
General Manager to Assistant Manager
Speedway
02.2018 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor & inventory purchasing.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through store development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized and safe environment for employees and patrons.
Customer Sales Rep
Convergys
06.2017 - 09.2017
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Shift Lead
China Grove
02.2016 - 08.2017
- Maintain clean welcome environment for customers
- Food safety
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
Education
High School Diploma -
South Rowan High School
China Grove, NCSkills
- Communication
- Relationship building
- Efficient multi-tasker
- Consistently meet goals
- Product Knowledge
- Paperwork Processing
Timeline
Customer Service Representative
Advance Financial 247
09.2023 - Current
Medical Receptionist
Vanderbilt Children's Hospital
01.2023 - 09.2023
General Manager to Assistant Manager
Speedway
02.2018 - Current
Customer Sales Rep
Convergys
06.2017 - 09.2017
Shift Lead
China Grove
02.2016 - 08.2017
High School Diploma -
South Rowan High School
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