Rebecca Ison
Louisville,KY
Summary
Collaborative leader dedicated to partnering with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse range of patrons and co-workers in a dynamic, fast-paced setting.
Overview
8
8
years of professional experience
Work History
Floor Manager
Kentucky Performing Arts
08.2021 - Current
- Improve patron satisfaction by addressing and resolving concerns promptly and efficiently.
- Conduct show briefing, give volunteers their placements, lead evacuation walks, and prepare to open the theater
- Attend trainings/meetings in order to remain informed of new policies and procedures
- Monitor audience for possible access needs
- Train new Floor Managers
- Communicate with full-time staff regarding volunteers, staff, and any issues that arise during shows
Events Administrator
Jefferson County Clerk's Office
11.2015 - 07.2021
- Enhanced attendee experience by coordinating event logistics and managing on-site operations.
- Responsible for a staff of approximately 50 JCCO employees representing the County Clerk at events throughout Jefferson County
- Created and edited content for employee newsletters
- Planned and led annual employee meeting
- Ensured all employees completed required training before representing the JCCO at events
Education
Master of Arts - Elementary Education
University of The Cumberlands
Williamsburg05.2011
Bachelor of Arts - English
University of Louisville
Louisville, KY12.2007
Skills
- Department Management
- Complaint Resolution
- Employee/Volunteer Management
- Organizational skills
- Leadership abilities
- Effective communication
- Time management
Timeline
Floor Manager
Kentucky Performing Arts
08.2021 - Current
Events Administrator
Jefferson County Clerk's Office
11.2015 - 07.2021
Master of Arts - Elementary Education
University of The Cumberlands
Bachelor of Arts - English
University of Louisville
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