Rebecca-jo Munn
Glens Falls,NY
Summary
A dynamic leader with proven success at Subway, adept in multitasking and organization, and HIPAA compliance. Excelled in training franchise owners and mentoring teams, enhancing operational efficiency and patient service quality. Skilled in medical terminology and data entry, achieving significant improvements in customer satisfaction and compliance standards.
Overview
8
8
years of professional experience
Work History
Store Manager
Subway
04.2016 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Trained new potential franchise owners of subway, how to run the day to day operations.
Patient Services Assistant
Hudson Headwaters Health Network
11.2019 - 01.2021
- Checked registrations and pay codes for next day's appointments.
- Greeted incoming patients, managed sign-ins and directed each to correct locations.
- Ensured compliance with HIPAA regulations through diligent protection of sensitive patient information while handling paperwork and digital records.
- Delivered exceptional customer service by addressing patient inquiries and concerns promptly, ensuring a high level of satisfaction with their care experience.
- Maintained accurate patient records by diligently updating medical histories, insurance information, and demographic data.
Education
Certificate in Medical Billing And Coding - Medical Billing And Coding
Bryant And Stratton College,
Buffalo, NY08.2024
High School Diploma -
Laconia High School
Laconia, NH06.2010
Skills
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- HIPAA Compliance
- ICD-10 Proficiency
- CPT coding knowledge
- Data Entry
- Medical Terminology
Timeline
Patient Services Assistant
Hudson Headwaters Health Network
11.2019 - 01.2021
Store Manager
Subway
04.2016 - 09.2024
Certificate in Medical Billing And Coding - Medical Billing And Coding
Bryant And Stratton College,
High School Diploma -
Laconia High School
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