Rebecca Jordan
Franklin
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bank Teller
Prosperity Bank
11.2022 - 05.2023
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Audited fellow teller currency to contribute to dual-control procedures.
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Cashier/Customer Service
Academy Sports + Outdoors
04.2022 - 11.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Team Leader
Whataburger
09.2019 - 05.2020
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
Head Coach
TNT SA Sports
08.2018 - 03.2020
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Cultivated team player dedication and loyalty by teaching excellent sportsmanship and commitment.
- Increased overall team proficiency by using educational drills and activities.
- Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
Assistant Coach
La Vernia Volleyball Club
08.2013 - 05.2016
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Developed and delivered effective and engaging coaching sessions to improve performance.
Office Assistant
Floresville High School
08.2014 - 06.2015
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
Bachelor of Science - Criminal Justice
Liberty University Online
Lynchburg, VA05-2027
Bachelor of Science - Fire Administration: Emergency Management
Liberty University Online
Lynchburg, VA05-2027
Skills
- Team collaboration
- Schedule management
- Customer service
- Customer relations
- Problem-solving
- Multitasking and organization
- Attention to detail
- Radio communication
- Time management
- Data entry
- Emergency protocols
Certification
- Non-CDL Class B Driver's License [Class B Exempt]
- FEMA NIMS Training
- TIMS Training
Timeline
Bank Teller
Prosperity Bank
11.2022 - 05.2023
Cashier/Customer Service
Academy Sports + Outdoors
04.2022 - 11.2022
Team Leader
Whataburger
09.2019 - 05.2020
Head Coach
TNT SA Sports
08.2018 - 03.2020
Office Assistant
Floresville High School
08.2014 - 06.2015
Assistant Coach
La Vernia Volleyball Club
08.2013 - 05.2016
Bachelor of Science - Criminal Justice
Liberty University Online
Bachelor of Science - Fire Administration: Emergency Management
Liberty University Online
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