Jennifer Burnett
Nashville,TN
Summary
Experienced Renovation and Property Management Professional in overseeing residential property and commercial property renovations, managing maintenance operations, coordinating contractors, and ensuring high levels of tenant satisfaction. Skilled in budgeting, project scheduling, property inspections, and compliance. Recognized for improving property value, reducing operating costs, and completing tasks and projects on time and within budget.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Project Manager
Creative Space Development/Par Church Builders
Atlanta, GA
03.2022 - 05.2025
- Led project planning and execution for multiple construction initiatives, ensuring alignment with client objectives.
- Managed cross-functional teams to deliver projects on time and within budget constraints.
- Developed and maintained project schedules, tracking milestones and deliverables efficiently.
- Facilitated communication between stakeholders to address issues and enhance collaboration throughout project lifecycle.
- Utilized project management software to streamline documentation, reporting, and resource allocation processes.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Property Manager
Brookside Properties/The Avenue Nashville West
Nashville, TN
01.2018 - 10.2021
- Managed daily operations of multiple residential properties, ensuring adherence to company policies and regulations.
- Led tenant relations initiatives, resolving conflicts and enhancing community satisfaction through effective communication.
- Oversaw property maintenance schedules, coordinating with vendors to ensure timely repairs and upkeep.
- Implemented marketing strategies to optimize occupancy rates from 84% to 96%, utilizing digital platforms for outreach and engagement.
- Trained and mentored junior staff on property management systems and customer service best practices.
- Conducted regular property inspections, identifying maintenance issues and ensuring compliance with safety standards.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Renovations
NFAC, Inc
Nashville, TN
10.2013 - 07.2019
- Achieved significant cost savings by identifying opportunities to reuse or repurpose existing materials during renovations or expansions.
- Assisted in the planning and execution of facility renovations, minimizing disruptions to daily operations.
- Participated in property improvement projects such as renovations or upgrades that contributed to an increase in rental rates and overall property value.
- Developed budgets for property expenditures, monitoring expenses to maintain financial health.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Collected and maintained careful records of rental payments and payment dates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Negotiated favorable terms for lease agreements, securing optimal rental rates for property owners.
- Provided regular updates to property owners on the status of their investments, including rental income and expense reports, occupancy rates, and maintenance needs.
Leasing/Assistant Property Manager
Stonebridge Apartment Homes
Columbia, TN
06.2009 - 09.2013
- Coordinated leasing activities with prospective residents to enhance customer satisfaction.
- Assisted in maintaining accurate records of tenant applications and lease agreements.
- Conducted property tours, showcasing amenities and features to attract potential renters.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN05.2000
Skills
- Renovation Project management
- Lease Compliance
- Project scheduling
- Payment collection
- Property inspections
- Customer service-focused
- Tenant relations and Customer Service
- Preventive and Corrective Maintenance
- Decision-making
- Creative and adaptable
- Multi-family property management
- Financial budgeting and reporting
- OSHA Safety Practices
- Fair housing compliance
Certification
NAAEI Certified Apartment Manager
OSHA 10- Hour
Timeline
Project Manager
Creative Space Development/Par Church Builders
03.2022 - 05.2025
Property Manager
Brookside Properties/The Avenue Nashville West
01.2018 - 10.2021
Renovations
NFAC, Inc
10.2013 - 07.2019
Leasing/Assistant Property Manager
Stonebridge Apartment Homes
06.2009 - 09.2013
Bachelor of Science - Psychology
Middle Tennessee State University