Rebecca Jurgens
North America Midway Entertainment
Springfield,IL
3
years of professional experience
Results-driven individual with experience in customer service and cash handling. Demonstrated ability to enhance customer satisfaction through effective complaint resolution and timely service delivery.
Work History
Ticket Seller
- Processed ticket sales efficiently using point-of-sale system.
- Assisted customers with inquiries regarding events and ticket options.
- Managed cash handling and balanced cash drawers at shift end.
- Collaborated with team members to ensure smooth operation of ticket booth.
- Maintained accurate inventory of tickets available for sale.
- Resolved customer issues promptly, enhancing overall satisfaction.
- Adapted to high-volume sales periods, ensuring timely service delivery.
- Provided training to new staff on ticketing procedures and systems.
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
Delivery Driver
5 Months- Delivered orders efficiently, ensuring timely and accurate service to customers.
- Navigated delivery routes using GPS technology to optimize travel time.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Assisted in training new drivers on delivery protocols and safety procedures.
- Communicated with team members to coordinate order pickups and deliveries effectively.
- Handled cash transactions and processed payments accurately during deliveries.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Supported inventory management by reporting stock levels during shifts.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
High School Diploma
Skills
Ticket sales
Organization
Complaint handling
Booking issues
Basic computer skills
Mathematical calculations
Cash handling experience
Strong interpersonal skills
Database usage
Customer service
Cooperative attitude
Active listening
Team leadership
Purchase assistance
Product knowledge
Cleaning and sanitizing
Honest and dependable
Customer transactions
Inventory stocking
Payment collection
Team collaboration
Customer assistance
Analytical thinking
Basic mathematics
Return and exchange processing
Customer relations
Merchandise restocking
Cash register operations
Cash drawer balancing
Microsoft office
Upselling
Till counting
Order taking
Coin and currency counting
Merchandise packaging
Point of sale operation
Adaptable and flexible
Cash register systems
Currency counting
Price identification
Total payment calculation
Store merchandise stocking
Credits and refunds
Call response and transfer
Identification checks
Product restocking
Problem-solving
Time management
Problem-solving abilities
Multitasking
Multitasking Abilities
Item scanning
Critical thinking
Customer satisfaction
Customer service excellence
Timeline
Ticket Seller
North America Midway Entertainment
08.2026 - 08.2026Read More
Delivery Driver
Dominoes Pizza
09.2023 - 02.2024Read More
Lanphier High School
High School Diploma
Read More