Rebecca Kent
Huntland,TN
Summary
Enthusiastic person with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
XO Communications
05.2007 - 08.2013
- Resolved customer complaints with empathy.
- Managed high-stress situations effectively
Customer Service Representative
Converygs
03.2003 - 05.2007
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
Bachelor of Science - Education
Austin Peay State University
Clarksville, TNHigh School Diploma -
Franklin County High School
Winchester, TN05.1999
Skills
- Activity management
- Classroom Management
- Safety awareness
- Behavior Management
- Positive Reinforcement
Accomplishments
Completed Stedi.org Substitute Program
Timeline
Customer Service Representative
XO Communications
05.2007 - 08.2013
Customer Service Representative
Converygs
03.2003 - 05.2007
Bachelor of Science - Education
Austin Peay State University
High School Diploma -
Franklin County High School
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