Alexandra Garibay
San Antonio,Tx
Summary
Adept at navigating complex customer service scenarios, I honed my conflict resolution and data entry skills at GM Financial. My tenure across various roles showcases a robust ability to adapt and excel, significantly enhancing office efficiency and employee satisfaction at DSSW-Addison Group through innovative HR support and organizational abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
SWBC
San Antonio, TX
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
HR Administrative Assistant
DSSW - Addison Group
San Antonio, TX
10.2024 - Current
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and redirected incoming phone calls for office.
- Assisted with creating employee handbooks and manuals.
- Responded to employee inquiries regarding benefits and other HR topics.
Substitute Teacher
South San Independent School District
San Antonio, TX
08.2024 - 09.2024
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Customer service representative II
GM Financial
07.2019 - 07.2023
- Provided outstanding internal and external customer service via phone requests focusing on first contact resolution
- Ensure integrity of customer information by following established procedures for submitting requests to update loan information and updating customer demographics into system
- Understanding of comprehensive payment transactions including debits and credits to identify errors, verify proof of cleared funds and provide detailed explanations to customers
- Following company policies and procedures to ensure compliance with state and federal agencies
- Work using multiple systems and monitors to complete task
- Worked way up through four departments during tenure
- Utilization of strong negotiation skills creating payment plans for collections accounts
Education
Some college - Biology Pre - Nursing
San Antonio College
San Antonio, TXHigh school diploma -
Christian Academy of America
Flower Mound, TX11.2017
Skills
- Spanish fluency
- Proficient in typing
- Customer service experience
- Conflict resolution
- Proficiency in multiple platforms such as but not limited to Microsoft, excel etc
- Data entry
- Attention to detail
- Assisting several departments in addition to assigned tasks
- Records Management
- Activity management
- Adaptable
- Proficient in Software
- Organizational abilities
- Verbal & written communication skills
- Document Preparation
- Calendar Management
- Data entry proficiency
Timeline
Customer Service Representative
SWBC
12.2024 - Current
HR Administrative Assistant
DSSW - Addison Group
10.2024 - Current
Substitute Teacher
South San Independent School District
08.2024 - 09.2024
Customer service representative II
GM Financial
07.2019 - 07.2023
Some college - Biology Pre - Nursing
San Antonio College
High school diploma -
Christian Academy of America