Rebecca Fowler
Jeffersonville,KY
Summary
Dynamic customer service professional with proven problem-solving abilities at Circle K, enhancing customer satisfaction through effective conflict resolution and product knowledge. Skilled in record keeping and relationship management, I consistently foster strong client connections, driving repeat business and promoting service excellence.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Circle K
Mt. Sterling, KY
03.2023 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Educated customers about new products and promotions effectively.
- Provided feedback on product issues to enhance service quality.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Identified opportunities for upselling additional products or services based on customer needs.
Assisted Living Caregiver
Owingsville Manor
Owingsville, KY
12.2023 - 03.2024
- Prepared meals to meet dietary requirements and preferences.
- Changed bedding regularly to maintain cleanliness and comfort.
- Assisted with hygiene needs to promote personal health and dignity.
- Provided laundry services to ensure fresh and clean clothing.
- Administered medications according to prescribed schedules.
Janitor
Montgomery Community Schools
Mt. Sterling, KY
03.2022 - 12.2023
- Collected trash to maintain cleanliness and hygiene in facilities.
- Swept and mopped floors regularly to ensure a tidy environment.
- Restocked products efficiently to meet customer demands.
Lapeer Team Work
Lapeer, MI
05.2017 - 02.2022
- Facilitated skill development for mentally disabled individuals in daily living tasks.
- Taught cleaning techniques to promote personal hygiene and space management.
- Guided cooking lessons to encourage nutritional awareness and meal preparation.
- Instructed budgeting practices to foster financial independence.
Direct Care Worker
Rescare
Lapeer, MI
05.2015 - 04.2017
- Assisted individuals with daily living activities and personal care needs.
- Monitored client health and reported changes to appropriate healthcare professionals.
- Provided companionship and emotional support to enhance clients' well-being.
- Documented client progress and maintained accurate records for compliance purposes.
- Ensured a clean, safe environment for clients through regular maintenance checks.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Direct Care Worker
North Oakland Residential Services
Oxford, MI
12.2013 - 04.2015
- Assisted individuals with daily living activities and personal care needs.
- Implemented care plans tailored to individual client requirements and preferences.
- Monitored client health and reported changes to appropriate healthcare professionals.
- Provided companionship and emotional support to enhance clients' well-being.
- Ensured a clean, safe environment for clients through regular maintenance checks.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Cultivated relationships with residents to support happiness and emotional well-being.
Substitute Paraprofessional
Professional Educational Services Group LLC.
Lapeer, MI
06.2013 - 10.2013
- Assisted teachers in delivering instructional support to students.
- Collaborated with special education staff to address individual student needs.
- Implemented behavior management strategies in classroom settings.
- Supported classroom organization and maintained a positive learning environment.
- Adapted instructional materials for diverse learners and learning styles.
- Monitored student behavior and provided guidance during activities.
School Bus Attendant
Dean Transportation
North Branch, MI
03.2013 - 06.2013
- Monitored student behavior during transport to ensure safety and compliance.
- Assisted students with special needs to board and disembark safely.
- Communicated effectively with drivers regarding student needs and safety concerns.
Asst. Lead Cashier
1 Stop Food Stores
Lapeer, MI
03.2011 - 03.2013
- Coordinated daily operations to ensure efficient store functionality and customer service.
- Assisted in training new staff members on store policies and procedures.
- Managed inventory levels, ensuring stock availability and proper organization.
- Monitored cash register operations for accuracy during shifts and closing procedures.
- Provided feedback to management on staff performance and operational improvements.
- Conducted regular safety checks to maintain a secure shopping environment for customers.
Education
American Continental University -
American Continental University
Online03.2024
Diploma -
North Branch Area Schools
North Branch, MI06.1997
Skills
- Customer service and support
- Problem solving
- Conflict resolution
- Product knowledge
- Record keeping
- Relationship management
References
References are available on request.
Professional Achievements Skills
- Direct Care Services
- CPR & First Aid Certification
- Mental Health First Aid Certification
- Non-Violent Crisis Intervention Certification
Timeline
Assisted Living Caregiver
Owingsville Manor
12.2023 - 03.2024
Customer Service Representative
Circle K
03.2023 - Current
Janitor
Montgomery Community Schools
03.2022 - 12.2023
Lapeer Team Work
05.2017 - 02.2022
Direct Care Worker
Rescare
05.2015 - 04.2017
Direct Care Worker
North Oakland Residential Services
12.2013 - 04.2015
Substitute Paraprofessional
Professional Educational Services Group LLC.
06.2013 - 10.2013
School Bus Attendant
Dean Transportation
03.2013 - 06.2013
Asst. Lead Cashier
1 Stop Food Stores
03.2011 - 03.2013
American Continental University -
American Continental University
Diploma -
North Branch Area Schools
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