Rebecca Koch
Fort Myers,FL
Summary
Results-driven professional with comprehensive experience in customer service and sales, focusing on building strong relationships and driving business growth. Adept at negotiation tactics, resolving client issues, and aligning services with customer needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem solving skills.
Overview
6
6
years of professional experience
Work History
Intern
Department of Children and Families
08.2024 - 12.2024
- Shadowed Child Protective Investigators (CPIs) and assisted with case management, evidence collection, and intervention planning
- Conducted and documented drug screens, interviewed collaterals, and assisted in writing FFA’s to support case analysis and help inform decisions
- Ensured compliance with DCF standards by maintaining accurate and thorough documentation
Server
Pinchers Seafood Restaurant
02.2024 - 08.2024
- Demonstrated effective upselling techniques by recommending special menu items, promotions, and add-ons, increasing average check totals and enhancing customer satisfaction
- Developed strong persuasion and negotiation skills by engaging with diverse customers, identifying their preferences, and tailoring recommendations to drive sales
- Thrived in a fast-paced environment by efficiently handling multiple tables, resolving issues for customers, and ensuring a high-quality dining experience that encouraged repeat business
Jobsite Coordinator, Shop Hand, Office Clerk
KRK Mechanical Inc.
01.2019 - 05.2024
- Coordinated job site schedules and kept track of inventory to make sure the right materials were available when needed, improving time efficiency at jobsites
- Handled important paperwork and documentation, ensuring accuracy and proper filing
- Maintained a well-organized and fully stocked shop, to support smooth operations
Server and Cocktail Waitress
Shadow Wood Country Club
11.2021 - 05.2022
- Delivered attentive and prompt service in a fast-paced environment, enhancing guest satisfaction
- Maintained cleanliness and organization of dining areas throughout each shift
- Diligently completed opening and closing side work to ensure a seamless dining experience
Manager, Front Desk Receptionist
Beautiful You Salon & Spa
01.2019 - 07.2021
- Supervised daily operations, including scheduling appointments, coordinating staff, and ensuring positive experiences for clients
- Managed client communications and answered questions about services and pricing to maintain high levels of customer satisfaction
- Oversaw administrative tasks such as inventory management, payments, and accurate record-keeping to support efficient business operations
Education
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
Fort Myers, FL12.2024
Skills
- Team collaboration
- Problem solving
- Effective communication
- Evidence collection
- Customer satisfaction
- Upselling
Hobbies and Interests
- Fitness and outdoor activities
- Hiking
- Traveling
- Sales and negotiation strategies
- Networking
- Relationship building
Timeline
Intern
Department of Children and Families
08.2024 - 12.2024
Server
Pinchers Seafood Restaurant
02.2024 - 08.2024
Server and Cocktail Waitress
Shadow Wood Country Club
11.2021 - 05.2022
Jobsite Coordinator, Shop Hand, Office Clerk
KRK Mechanical Inc.
01.2019 - 05.2024
Manager, Front Desk Receptionist
Beautiful You Salon & Spa
01.2019 - 07.2021
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
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