Rebecca Kramen
Frisco,TX
Summary
Proficient professional skilled in building rapport and resolving issues effectively. Experienced in delivering exceptional customer service and driving client retention. Focused on leveraging problem-solving skills to enhance overall client satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
CEO
Diamond Strategic Consulting LLC
Frisco, TX
11.2025 - 02.2026
- Analyzed market trends to inform business strategy and decision-making.
- Cultivated key partnerships to expand service offerings and reach new markets.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Fostered strong relationships with industry partners to expand business opportunities.
- Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
- Leveraged networking skills to transact in the commodities space.
- Sold 11 gold mines, 300,000 MT of EN590, 8,000,000 barrels of Jet A1 fuel, and 800,000,000 G of Diesel 6, gold bullion, diamonds and precious gems.
Managing Director
Emerald Coast Realty LLC
Dallas, TX
04.2024 - 06.2025
- Directed strategic planning initiatives to enhance market positioning and drive business growth.
- Oversaw daily operations, ensuring alignment with company objectives and client satisfaction..
- Implemented innovative marketing strategies to improve property visibility and attract potential buyers.
- Streamlined operational processes, resulting in increased efficiency and reduced turnaround times.
- Interacted well with customers to build connections and nurture relationships.
- Sold a $7B hotel portfolio consisting of multiple Ritz Carlton's, Fairmont's, Four Seasons, and Intercontinental's, Multifamily portfolios, a Formula 1 Racetrack in France, and two private islands in the Dominican Republic.
Customer Sales and Service Expert
Fidelity Investments
Westlake, TX
01.2007 - 06.2025
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Assisted customers in product selection, enhancing satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems, ensuring smooth operations.
- Educated customers on product features and promotions, driving informed purchasing decisions.
- Handled calls promptly and with courteous professionalism.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Completed call documentation while speaking with customers.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
- Previously held Series 7 & Series 63
Education
Bachelor of Arts - Clinical Psychology
The University of Texas At Dallas
Richardson, TX05-2003
Skills
- Organizational Efficiency
- Self motivation and performance driven
- Quality assurance
- Building rapport
- Client relationship building
- Goal oriented
- Account management
- Computer skills
- CRM software
- Script adherence
- Call handling
- Customer service
- Problem-solving skills
- Resolving issues
Timeline
CEO
Diamond Strategic Consulting LLC
11.2025 - 02.2026
Managing Director
Emerald Coast Realty LLC
04.2024 - 06.2025
Customer Sales and Service Expert
Fidelity Investments
01.2007 - 06.2025
Bachelor of Arts - Clinical Psychology
The University of Texas At Dallas