Rebecca Kuehling
Fort Myers,FL
Summary
Results-driven leader experienced in resolving critical issues in time-sensitive environments. Led teams to improve workflow efficiency and promote continuous improvement through targeted training initiatives. Focused on motivating staff to achieve organizational goals and enhance quality assurance. Developed training materials and assessments to elevate performance and ensure compliance with safety standards.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Group Lead Trainer
Quest Diagnostics, Patient Services
Fort Myers, Florida
01.2026 - Current
- Identified training needs for group members and delivered targeted instruction to enhance skills.
- Developed training materials for continuous staff education and improvement.
- Onboarded newly hired team members by explaining company procedures and safety requirements to ensure compliance.
- Led team of patient service representatives to enhance workflow efficiency.
- Communicated objectives and implementation tactics to meet organizational goals.
- Implemented initiatives that enhanced safety protocols and improved quality standards.
- Assessed training needs through surveys and feedback from employees and patients.
Group Lead
Quest Diagnostics, Patient Services
Fort Myers, FL
01.2022 - 01.2026
- Provided feedback and coaching to develop team members' skills and enhance overall performance.
- Trained new employees on daily job duties, policies, and procedures to ensure smooth onboarding.
- Resolved customer complaints in a professional manner by utilizing problem-solving skills.
- Created weekly work schedules according to business needs while adhering to budgetary constraints.
- Managed inventory by ordering supplies and verifying shipment accuracy to maintain optimal stock levels.
- Participated in regular meetings with upper management regarding progress toward meeting organizational goals.
- Documented accidents, injuries, and damages for supervisor review.
Site Lead
Quest Diagnostics, Patient Services
Lehigh Acres, FL
09.2020 - 01.2022
- Performed phlebotomy procedures on patients in a professional, safe and timely manner.
- Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Monitored inventory of phlebotomy supplies and equipment to ensure availability for efficient service delivery.
- Instructed new staff on phlebotomy protocols and safety measures to enhance compliance and patient safety.
- Conducted quality control testing on laboratory instruments to ensure accuracy of results.
- Adhered to universal precautions guidelines when handling blood specimens according to OSHA standards.
- Developed and implemented new policies and procedures for specimen collection to improve accuracy and reliability.
- Handled client payments by ensuring accurate billing information was collected. and collected appropriate billing information.
Lead Phlebotomist
Northwestern Medicine
Huntley, IL
07.2012 - 08.2020
- Obtained a variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Provided quality patient care through timely and accurate collection and transport of clinical specimens per established protocols.
- Enforced infection control and sharps disposal procedures, ensuring safety for patients and co-workers.
- Organized daily workflow to ensure efficient patient processing and care. based on stat, schedule, or outpatient needs.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Observed the patient for unusual reactions or events to take appropriate action under established guidelines.
- Compiled and submitted data for demographic research.
Education
Associate of Applied Science - Nursing
Morton College
Cicero, IL05-2011
High School Diploma -
Queen of Peace High School
Burbank, IL05-1990
Skills
- Training development
- Quality control
- Time Management
- Team leadership
- Dispute resolution
- Oral communication
- Dependable and Responsible
- Flexible and Adaptable
- Team leadership
Accomplishments
- Promoted within 13 months of starting a new position into a managerial role. (Quest Diagnostics)
Certification
- Certification in D.O.T drug and alcohol testing
- BLS certification
References
References available upon request.
Timeline
Group Lead Trainer
Quest Diagnostics, Patient Services
01.2026 - Current
Group Lead
Quest Diagnostics, Patient Services
01.2022 - 01.2026
Site Lead
Quest Diagnostics, Patient Services
09.2020 - 01.2022
Lead Phlebotomist
Northwestern Medicine
07.2012 - 08.2020
Associate of Applied Science - Nursing
Morton College
High School Diploma -
Queen of Peace High School