Kristi Hauck
North
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring energetic, knowledgable in all areas regarding Patient Services abilities developed over 20-year career to a growth-oriented role.
Overview
19
19
years of professional experience
Work History
Group Lead Trainer
Quest Diagnostics
01.2021 - Current
- Improved employee skill sets by developing comprehensive training programs tailored to individual needs.
- Enhanced overall team performance by conducting regular workshops and seminars on relevant industry topics.
- Boosted trainee engagement with interactive training sessions that included role-plays, simulations, and group activities.
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Increased communication by visiting the Lab in Miramar on many occasions to see what our PSRs are sending to the lab. Then take that information to train PSRs in the PSC.
PSR I, PSR II, PSR III, Group Lead
Quest Diagnostics
10.2004 - 01.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Science - Medical Assisting
Northern Kentucky Health Occupation Center
Edgewood, Ky05.1999
Skills
- Learning Management Systems
- Feedback Analysis
- Team Management
- Mentoring abilities
- Coaching Techniques
Timeline
Group Lead Trainer
Quest Diagnostics
01.2021 - Current
PSR I, PSR II, PSR III, Group Lead
Quest Diagnostics
10.2004 - 01.2021
Associate of Science - Medical Assisting
Northern Kentucky Health Occupation Center
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