Experienced in real estate and retail management, specializing in lead generation and team leadership. Proven track record of optimizing operations and enhancing customer service, contributing to increased sales and efficient project delivery.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Realtor
House Match
Lakewood Ranch
05.2025 - 05.2026
Lead Generation & Marketing: Developed targeted marketing campaigns to generate a 20% increase in buyer leads.
Negotiation & Closing: Negotiated purchase agreements, inspections, and repairs to ensure favorable terms, reducing average closing time by 10 days.
Market Analysis: Conducted comparative market analyses (CMAs) to advise clients on competitive pricing strategies.
Assistant Store Manager
Grauer's Paint and Decorating
Mechanicsburg
07.2024 - 01.2025
Served as store manager during absences, ensuring smooth operations.
Collaborated with store manager to design and implement merchandising displays, driving sales growth
Assisted store manager in daily operations, enhancing inventory accuracy and optimizing staff scheduling
Fostered strong customer relationships through exceptional service delivery and personalized assistance, leading to increased repeat business
Ensured 100% accuracy and compliance with company guidelines by managing cash handling procedures
Ensured store security by assuming responsibility for opening or closing the store and following all security measures
Managed sales of Benjamin Moore paint products, ensuring customer satisfaction and product availability.
Store Manager
PPG Paints
Carlisle
07.2023 - 02.2024
Led store employees in fast-paced environment, fostering communication and providing feedback to elevate team performance
Managed inventory control and cash control alongside store opening and closing procedures, enhancing operational effectiveness
Reconciled daily sales transactions, balancing and logging day-to-day revenue with 100% accuracy
Completed point of sale opening and closing procedures, maintaining compliance with company standards
Maintained product levels and organized backroom, optimizing inventory controls for effective ordering and stock rotation
Design Coordinator
Taylor Morrison, Inc.
Bonita Springs
01.2020 - 01.2023
Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy, enhancing brand value
Developed strategic proposals and concepts for client approval, streamlining project timelines
Consistently delivered projects under clients' budget, optimizing resource allocation
Created tailored design options for clients, aligning with specific requirements and enhancing client satisfaction
Utilized color theory and composition skills to realize client visions, contributing to successful project outcomes
Store Manager
Pier 1 Imports
Estero
01.2019 - 01.2020
Directed store's daily operations, high-volume customer service, profit and loss management, and drove sales goals achievement
Oversaw staff of 12-16, created schedules, provided direction, and managed discipline issues to enhance team productivity
Recruited and hired talented Management and Associates based on business needs, strengthening team capabilities
Delegated and ensured timely completion of Management Division of Responsibility, improving operational efficiency
Coached sales associates on product specifications, sales incentives, and selling techniques, improving customer satisfaction ratings
Maintained store's appearance and merchandising with ongoing marketing campaigns, increasing foot traffic
Ensured proper cash controls and loss prevention procedures were in place and followed, reducing shrinkage
Ensured payroll compliance and timely deadlines, supporting budget adherence
Design/Purchasing Coordinator
Kaye Lifestyle Homes
Naples
01.2017 - 01.2019
Managed the design center, guiding customers from project initiation to completion for a seamless experience
Created change orders, released bids, and generated purchase orders and VPOs to enhance procurement efficiency
Met all schedules on time by ordering design and color selections within specified deadlines, ensuring project timeliness
Specified finishes including doors, tile, cabinetry, countertops, plumbing, pools, and roofing supplies to fulfill client requirements
Verified pricing for options and ensured competitiveness with market rates, maximizing client value
Researched new features and ideas for implementation in designs, enhancing project innovation
Assistant Store Manager
Williams-Sonoma
Naples
01.2017 - 01.2018
Led and inspired sales associates and managers to achieve team goals.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Reinforced customer service principles and goals to elevate customer satisfaction.
Maintained visual standards through effective lighting, presentation, signage, and maintenance to enhance store appeal.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Assistant Store Manager
Pier 1 Imports
Venice
01.2015 - 01.2017
Led team of six or more daily, ensuring efficient store operations
Set and staged the floor to highlight weekly deals and entice customer purchases, increasing sales
Coached sales associates on product specifications, sales incentives, and selling techniques, enhancing customer satisfaction ratings
Streamlined organizational procedures for stocking inventory, training employees, and managing opening and closing tasks
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Received and processed manifests and daily truck deliveries, maintaining accurate inventory records
Education
Master of Arts - Organizational Management, Project Management
Ashford University
Des Moines, IA
01-2015
Bachelor of Arts - Early Childhood Education
Ashford University
Des Moines, IA
02-2013
Associate of Arts - Interior Design
Bradley Academy For The Visual Arts
Mechanicsburg, PA
12-1989
Skills
Property Listings
Home Valuation
Customer service
Client Relationship
Home Staging
Contract Interpretation
Purchase Order Management
Merchandising
Inventory Management
Team management
Supervising experience
Assistant manager experience
Store management
Leadership
Scheduling coordination
Microsoft Office
CRM software
Computer skills
Cash register
POS
Adobe Illustrator
Visual design
Design Support
Architectural Practices
Critical Thinking
Budgeting
Organizational skills
Communication skills
Training development
Administrative experience
Certification
Substitute Teaching Certification
Real Estate License, SL3635477, 05/01/25, 03/01/27
Additional Information
Authorized to work in the US for any employer.
Timeline
Realtor
House Match
05.2025 - 05.2026
Assistant Store Manager
Grauer's Paint and Decorating
07.2024 - 01.2025
Store Manager
PPG Paints
07.2023 - 02.2024
Design Coordinator
Taylor Morrison, Inc.
01.2020 - 01.2023
Store Manager
Pier 1 Imports
01.2019 - 01.2020
Design/Purchasing Coordinator
Kaye Lifestyle Homes
01.2017 - 01.2019
Assistant Store Manager
Williams-Sonoma
01.2017 - 01.2018
Assistant Store Manager
Pier 1 Imports
01.2015 - 01.2017
Master of Arts - Organizational Management, Project Management