Rebecca Lange

• Process and reconcile insurance payments using the Tebra application.
• Coordinate vendor payments and communicate with vendors, attorneys, physicians, coworkers, and outside business partners regarding payments and documentation.
• Process hundreds of payments per week, verifying amounts and maintaining accurate payment records.
• Review payment and claim records to investigate discrepancies, unclear payment statuses, and mismatched amounts.
• Scan, organize, and process hundreds of EOBs, IDR awards, insurance correspondence, and related documents each week, routing materials to the appropriate team members.
• Maintain Airtable records by uploading EOBs, documenting payment activity, tracking next steps, and organizing IDR materials.

• Managed recurring monthly outreach for approximately 500 patients, meeting strict deadlines.
• Coordinated appointments, prescription requests, and follow-up between patients and medical staff while handling customer concerns.
• Maintained accurate records in Excel and the office system while working remotely with minimal supervision.

• Managed scheduling, payments, member check-in, phone and email communication, and daily front-desk operations.
• Supported membership sales by following up with hundreds of leads, responding to inquiries, and processing payments.
• Resolved payment issues and customer concerns.

Relevant Coursework:

• Management of Production & Operations
• Accounting
• Corporate Finance
• Marketing
• Organizational Behavior
• Engineering Economics
• Airport Operations & Management