Organized and personable business and people manager.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Mrs. Michael
Hartland, MI
03.2021 - 12.2025
Hired to manage permitting operations for three service divisions; role expanded to include fleet operations, uniforms and company-wide event coordination.
Managed permitting for three divisions, coordinating customer inspections and ensuring regulatory compliance
Oversaw fleet operations, including maintenance scheduling, repairs, insurance, registration and vehicle availability for technicians
Led transition to company-provided uniforms, generating annual cost savings of $100K+
Planned and executed all company-wide events (celebrations, picnics, etc.)
Formerly Benjamin Franklin Plumbing, Mr Sparky and One Hour Heating and Cooling
Consultant
Hatorando Sushi
Hartland, MI
01.2020 - 10.2020
Brought on to draw from decades of experience to set up operations for a successful opening.
Brought on as interim general manager to establish restaurant operations for a successful opening
Developed daily operating and closing procedures
Hired, trained, and coached front-of-house, bar, and wait staff on service standards and safety requirements
Led POS system setup, vendor coordination, and data entry
Sourced food and liquor suppliers and implemented inventory controls to reduce waste
Oversaw design and setup of the main bar area
Floor & Bar Manager
Highland House
Highland, MI
07.2016 - 06.2020
Managed daily front-of-house and bar operations, including staff scheduling, inventory ordering, and customer issue resolution, driving strong service standards and payroll efficiency.
Bartender
Bon Gusto
Brighton, MI
07.2016 - 07.2017
Delivered high-quality guest experiences through expert cocktail preparation and deep knowledge of craft beer, wine, and spirits in a high-traffic bar environment.
Bartender, Bar Manager, General Manager
O'Malleys
Hartland, MI
02.2005 - 07.2016
Joined the opening bartending team and advanced to general manager, overseeing restaurant operations, staff leadership and community partnerships to grow revenue and strengthen the business's local reputation.