Rebecca Listisen
Irwin,PA
Summary
To seek a position as a Patient Care Technician that offers patient-centered care, excellent time management and problem-solving skills, in the women's health field. I'd like to one day bridge to Registered Nurse upon graduation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician
The Children's Home Of Pittsburgh
08.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented patient information and care activities in electronic health record.
Billing Associate
US Steel
04.2021 - 07.2023
- Improved billing accuracy by thoroughly reviewing invoices and cross-referencing data with client accounts.
- Streamlined the invoicing process for increased efficiency, utilizing automated billing software and systems.
- Maintained updated records of customer account information to ensure accurate and timely billing processes.
- Enhanced client satisfaction by promptly addressing and resolving billing inquiries, discrepancies, or disputes.
- Ensured compliance with company policies and industry regulations while managing sensitive financial data securely.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Collaborated with other departments to resolve invoicing issues, fostering strong cross-functional relationships.
- Assisted in internal audits, providing necessary documentation and support for financial compliance purposes.
Education
Diploma - Nursing
UPMC Mercy School of Nursing
Pittsburgh, PA 12.2024
Skills
- Patient Observation
- ADL Support
- Organizational Skills
- Attention to Detail
- Infection Prevention
- Feeding Assistance
- Vital Signs Monitoring
- Professional Bedside Manner
- Active Listening
Certification
BLS - June 2023 to June 2025
Timeline
Patient Care Technician
The Children's Home Of Pittsburgh
08.2023 - Current
Billing Associate
US Steel
04.2021 - 07.2023
Diploma - Nursing
UPMC Mercy School of Nursing
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