Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Rebecca Lopez

Rio Grande City,TX

Summary

Adept at managing high-stress situations, I excelled in customer service roles at Dennys Restaurant, enhancing customer loyalty through empathy and effective dispute resolution. Skilled in both critical thinking and data entry, I consistently delivered positive experiences, maintaining professionalism and organizational standards. My approach resulted in satisfactory resolutions, demonstrating my ability to balance customer needs with company goals.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Dennys Restaurant
02.2014 - 02.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Cashier

El Tigre Exxon
06.2012 - 06.2013
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Cashier

Valero Gas Station
03.2011 - 03.2012
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Education

Associate of Arts - Cosmetology

UCAS University of Cosmetology Arts And Sciences
La Joya, TX
03-2018

High School Diploma -

Sam Rayburn High School
Pasadena, TX
06-2008

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Dennys Restaurant
02.2014 - 02.2015

Customer Service Cashier

El Tigre Exxon
06.2012 - 06.2013

Customer Service Cashier

Valero Gas Station
03.2011 - 03.2012

Associate of Arts - Cosmetology

UCAS University of Cosmetology Arts And Sciences

High School Diploma -

Sam Rayburn High School
Rebecca Lopez