Rebecca Madsen
Genola
Summary
Dedicated customer service representative with a strong focus on resolving complex inquiries and enhancing client relations. Proven ability to manage high-stress situations while maintaining professionalism.
Results-driven professional with over 10 years of experience in customer service and sales. Known for exceptional active listening and critical thinking skills, successfully resolving disputes and fostering customer loyalty in high-pressure environments.
Overview
26
26
years of professional experience
Work History
CSR,
Utah State Tax Commission
01.2016 - Current
- Resolved complex taxpayer inquiries, ensuring compliance with state tax regulations.
- Provided expert guidance to taxpayers regarding filing procedures and payment options.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate
South Gate Hardware / Ace Hardware
09.2012 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate / Accounting Manager
Walker Fuel Stop
03.2009 - 09.2012
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management to ensure product availability and accuracy.
- Conducted sales transactions efficiently using point-of-sale systems.
- Trained new staff on operational procedures and customer engagement techniques.
- Managed monthly financial closing processes, ensuring timely and accurate reporting.
- Performed cash, card, and check transactions to complete customer purchases.
- Oversaw budgeting and forecasting activities to align resources with strategic goals.
- Streamlined accounts payable/receivable processes, increasing efficiency across departments.
- Analyzed financial data to identify trends, providing insights for decision-making initiatives.
- Completed bi-weekly payroll for company employees.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
Sales Associate
Flying J Travel Plaza
10.2000 - 03.2009
- Responded to customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in training sessions to develop product knowledge and improve sales techniques.
- Monitored stock levels and communicated restocking needs to management effectively.
- Executed promotional displays that aligned with company strategies and customer interests.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Led monthly financial closing processes, ensuring accuracy and compliance with accounting standards.
- Developed and implemented budgeting procedures, enhancing resource allocation efficiency.
- Streamlined accounts payable and receivable processes, reducing processing time and improving cash flow management.
- Mentored junior accounting staff, fostering professional development and knowledge sharing within the team.
Sales Associate
Timp Truck and Travel
03.2000 - 09.2000
- Assisted customers with product selection and recommendations to enhance shopping experience.
- Maintained knowledge of inventory levels and product features to support sales efforts.
- Operated cash register, processed transactions, and managed customer payments efficiently.
- Collaborated with team members to ensure optimal store organization and merchandising displays.
Education
High School Diploma -
Tintic High School
Eureka, UTSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Client relations
- Building rapport
Timeline
CSR,
Utah State Tax Commission
01.2016 - Current
Sales Associate
South Gate Hardware / Ace Hardware
09.2012 - 03.2017
Sales Associate / Accounting Manager
Walker Fuel Stop
03.2009 - 09.2012
Sales Associate
Flying J Travel Plaza
10.2000 - 03.2009
Sales Associate
Timp Truck and Travel
03.2000 - 09.2000
High School Diploma -
Tintic High School