Rebecca Malone
South Haven,MI
Summary
Compassionate, detail oriented, highly motivated professional who is reliable, result driven and proactive, with a management background. Seeking a position to grow and strive for excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Surgical Counselor
Grand Rapids Ophthalmology
Holland, MI
10.2021 - Current
- Effectively communicated complex medical information to patients, ensuring full understanding of procedural risks and benefits.
- Acted as a liaison between patients, surgeons, nursing staff, anesthesiologists, pharmacists, social workers and administrative personnel.
- Enhanced patient satisfaction by providing pre-operative education and addressing concerns regarding surgical procedures.
- Increased patient comfort during consultations by creating a welcoming environment and establishing rapport with each individual.
Clinic Manager
Grand Rapids Ophthalmology
Grand Rapids
01.2016 - 10.2021
- Manage ,coach and evaluate a team of 33, including LVC and Ascan departments
- Recruit, identify and develop staff in all clinic positions
- Set, enforce and optimize internal policies to maintain efficiency in a medical setting
- Monitor clinic flow with staff and providers to ensure a positive patient experience
- Time clock management, approval of all PTO for a staff of 33
- Management of supplies, for office and clinic
- Patient concern management, investigating and addressing problem area in clinic
- Maintenance and repair of all ophthalmic equipment in clinic
- Continuous monitoring of clinic needs, templates, staff and future providers, with consideration of clinic size and expansion to facilitate flow and improve overall production.
Ophthalmic tech and Angiographer
Retina Specialists of Michigan
01.2013 - 01.2016
- Performing extensive testing and data collection for physician, documenting pertinent findings in accordance to patient’s needs
- Obtaining specialized images to assist ophthalmologists in the diagnosis, monitoring and treatment of eye diseases
- Certification of ophthalmic drug study programs designed to follow retinal disease processes and results of a randomized program over a 3 year period
- Assisting in a variety of retinal treatments in office including lasers, injections and PDT therapy.
Ophthalmic Technician
Grand Rapids Ophthalmology
Grand Rapids
01.2000 - 01.2013
- Assisting with patient evaluation , documentation and testing for providers
- Maintaining productive clinic flow, willingness to learn and grow from a tech to a scribe position
- Diagnostic testing OCT, Angiograms, PDT therapy.
Education
Medical Assistant
Grand Rapids Community
Grand Rapids, MISkills
- Adaptive team player
- Excellent multi tasker
- Excellent interpersonal skills
- Exceptional ability to learn new skills
- Extremely hardworking with a helpful nature
- Excellent interpersonal and communication skills
References
References upon request
Certification
Certified Ophthalmic Assistant
Timeline
Surgical Counselor
Grand Rapids Ophthalmology
10.2021 - Current
Clinic Manager
Grand Rapids Ophthalmology
01.2016 - 10.2021
Ophthalmic tech and Angiographer
Retina Specialists of Michigan
01.2013 - 01.2016
Ophthalmic Technician
Grand Rapids Ophthalmology
01.2000 - 01.2013
Medical Assistant
Grand Rapids Community