Rebecca Marafioti
Poughkeepsie,NY
Overview
9
9
years of professional experience
Work History
Returns Processor
Gap, Inc.
Fishkill, NY
10.2022 - Current
- Consistently achieve set volume targets with a high degree of accuracy.
- Verified condition of products to manage customer returns.
- Ensured proper inventory management by accurately sorting products.
Floor Facilitator
Gap, Inc.
Fishkill, NY
10.2022 - Current
- Led onboarding programs to ensure new employees understood proper procedures and policies.
- Addressed concerns promptly to maintain workflow.
- Followed inventory management protocols to sort and place items in designated areas.
Shipping Packer
Gap, Inc.
Fishkill, NY
10.2022 - Current
- Utilized automated systems for tracking shipments and updating databases accordingly.
- Performed quality control checks on outgoing products before they were shipped out.
- Assembled delivery packages utilizing scanners, printers, labels, and packing materials.
Brow Artist
Ulta
Poughkeepsie, NY
06.2016 - 06.2025
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Adhered to company policies and procedures regarding customer service standards.
- Demonstrated excellent customer service skills by providing individualized attention to each client.
- Assessed customer's needs accurately and offered appropriate advice regarding beauty treatments.
- Cleaned and sanitized work area between clients to ensure hygienic conditions.
- Entered and updated new customer details in customer relationship management software.
- Greeted customers warmly upon arrival and provided them with information on available services.
Sales Associate - Buyer
Once Upon A Child - Poughkeepsie
Poughkeepsie, NY
11.2020 - 04.2022
- Built relationships with customers by providing friendly customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Evaluated items for consignment in accordance with company procedures.
Education
Cosmetology License -
Orange Ulster VoTech
Newburgh, NY06-1999
High School Diploma -
Minisink Valley Central School
Slate Hill, NY06-1998
Skills
- Shipping and receiving
- Efficient organization
- Product inspection
- Customer RMA management
- Warehouse operations
- Return authorization
- Order processing
- Understanding customer needs
- Positive and professional
- Problem-solving skills
- Customer service
- Excellent people skills
Timeline
Returns Processor
Gap, Inc.
10.2022 - Current
Floor Facilitator
Gap, Inc.
10.2022 - Current
Shipping Packer
Gap, Inc.
10.2022 - Current
Sales Associate - Buyer
Once Upon A Child - Poughkeepsie
11.2020 - 04.2022
Brow Artist
Ulta
06.2016 - 06.2025
Cosmetology License -
Orange Ulster VoTech
High School Diploma -
Minisink Valley Central School