Rebecca Marsh
Stephenville,TX
Summary
Hardworking employee enthusiastic about learning a newfield inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Service Advisor
Bruner Motors
03.2022 - Current
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested additional services to customers in order to meet upsell goals.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Sales Associate
National Ropers Supply
09.2017 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Promotions Team Member
LKCM Radio Group
06.2021 - 12.2021
- Boosted customer engagement by organizing and executing promotional events.
- Increased brand awareness through effective distribution of promotional materials.
- Streamlined event setup process, ensuring timely and efficient execution of promotions.
Education
Bachelor of Science - Kinesiology
Tarleton State University
Stephenville, TX05.2022
High School Diploma -
Boyd High School
Boyd, TX05.2018
Skills
- Documentation and Reporting
- Conflict Resolution
- Multitasking and Organization
- Adaptability and flexibility
- Attention to Detail
- Workflow Management
- Warranty Claims Process Management
- Customer Relationship Management
Timeline
Service Advisor
Bruner Motors
03.2022 - Current
Promotions Team Member
LKCM Radio Group
06.2021 - 12.2021
Sales Associate
National Ropers Supply
09.2017 - 03.2022
Bachelor of Science - Kinesiology
Tarleton State University
High School Diploma -
Boyd High School
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