Rebecca Mayhugh
Jacksonville,FL
Summary
Experienced administrative professional with over five years of experience in customer service, office administration, scheduling, and operations support. Experienced in working with customers, healthcare professionals, and business partners in fast-paced environments while maintaining accuracy, organization, and strong communication. Recognized for providing excellent customer service, coordinating multiple priorities, and keeping daily operations running efficiently.
Overview
8
8
years of professional experience
Work History
Office Administrator
Solar Shade Window Tint
08.2024 - 06.2026
- Managed front office operations, ensuring efficient communication between customers and shop technicians.
- Greeted customers, handled check-in/check-out, and delivered professional customer experience.
- Performed quality inspections before and after service to ensure customer satisfaction and accuracy.
- Processed customer warranties and submitted manufacturer warranty claims for reimbursement.
- Coordinated with retail customers and more than 20 dealerships regarding services, scheduling, and updates.
- Prepared customer quotes and service estimates.
- Responded to incoming phone calls and emails.
- Ordered office and shop supplies to maintain inventory and support daily operations.
Care Coordinator I
One Call
11.2021 - 03.2024
- Coordinated transportation and interpreter services for injured workers, resolving live service issues as they arose.
- Managed a daily workload of 50+ upcoming appointments to ensure transportation was secured on time.
- Communicated with adjusters, case managers, attorneys, and healthcare providers to provide timely claim updates.
- Responded promptly to emails regarding transportation changes, cancellations, complaints, and escalations.
- Scheduled appointments and notified all parties involved of updates and changes.
- Monitored SMS communications with injured workers to confirm transportation arrivals and resolve issues in real time.
- Created the department's monthly newsletter, including operational updates, training information, and performance reports.
Lead Teacher
KinderCare Learning Center
09.2020 - 11.2021
- Maintained a safe, clean, and organized classroom for children ages 12–36 months.
- Developed weekly lesson plans and engaging daily activities that supported early childhood development.
- Communicated regularly with parents through the company app, providing updates on their child's progress and daily activities.
- Built positive relationships with families through open and consistent communication.
- Ensured compliance with all DCF regulations and company policies.
Onboarding Operations Associate
TEKsystems
07.2019 - 01.2020
- Managed the onboarding process for 20–30 IT professionals simultaneously across multiple client accounts.
- Reviewed onboarding documentation for accuracy and completeness.
- Coordinated background checks, drug screenings, medical screenings, and other compliance requirements.
- Scheduled I-9 appointments and collected required employment documentation.
- Communicated onboarding requirements and timelines to candidates.
- Partnered with recruiters, account managers, and compliance teams to ensure candidates were cleared to begin work on schedule.
Care Coordinator I / Reauthorization Coordinator
One Call
11.2018 - 07.2019
- Scheduled physical therapy and medical appointments for workers' compensation patients.
- Authorized approved treatments and updated patient records accordingly.
- Reviewed prescriptions, authorization letters, and medical documentation for accuracy.
- Identified in-network healthcare providers to coordinate patient care.
- Communicated appointment updates and treatment information to adjusters and case managers.
Education
High School Diploma -
Darien High School
Skills
- Office Administration
- Customer Service
- Scheduling & Calendar Management
- Microsoft Excel, Word & PowerPoint
- Data Entry
- Email & Phone Communication
- Warranty Processing
- Attention to Detail
- Time Management
- Conflict Resolution
- Team Collaboration
- Organization & Multitasking
- Customer engagement
- Document management
Timeline
Office Administrator
Solar Shade Window Tint
08.2024 - 06.2026
Care Coordinator I
One Call
11.2021 - 03.2024
Lead Teacher
KinderCare Learning Center
09.2020 - 11.2021
Onboarding Operations Associate
TEKsystems
07.2019 - 01.2020
Care Coordinator I / Reauthorization Coordinator
One Call
11.2018 - 07.2019
High School Diploma -
Darien High School