Rebecca Mazzurco
Weirsdale,FL
Summary
Benefits Manager with experience includes overseeing and wide range of plans, including retirement, medical, dental, vision, life and disability. Handles company-wide maintenance needs as well as new hire and open enrollment processes. Develops cost-saving initiatives in pension administration. Adept at maintaining plan compliance with industry practices, legal requirements and company standards. Skilled in account servicing, auditing and vendor relations. Expert Employee Navigator user.
Overview
16
16
years of professional experience
Work History
Director of Benefits & Technology
Green Line Benefits
05.2023 - 05.2024
- Managed the Technology and Marketing of all clients (65) within agency
- Directed and customized project plan for automated enrollment processes with carriers, creating 200 automated enrollment connections with carrier partners.
- Built and maintained client relationships
- Led team to enhance Benefits Compliance, implemented program to take a proactive approach with quarterly check-ins to ensure compliance satisfaction.
- Trained HR staff on benefits administration procedures, improving overall departmental efficiency.
- Resolved complex benefits issues promptly, providing exceptional customer service to both internal stakeholders and external partners.
- Contributed expertise and performed data analysis for health, welfare and retirement plans for acquisitions and union negotiations.
- Established strong relationships with vendors, leveraging partnerships to optimize service delivery and plan performance.
- Implemented metrics-driven approach to evaluating benefit plan effectiveness, using data analysis to inform future enhancements.
Benefits Technology Analyst
Alera Group, Inc.
03.2022 - 05.2023
- Led team of 4 to successfully build customized Employee Navigator experiences
- Experience in overseeing implementing new project planning
- Built and Maintained 500+ data integrations / 834 EDI Files.
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
- Provided technical and functional recommendations based on project requirements.
- Tested modified programs to correct adverse impacts on programs or systems operations.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Collaborated with cross-functional teams to develop innovative technology solutions for business challenges.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
Data Integrations Specialist and Account Manager
Brown and Brown of Florida, Inc.
01.2008 - 12.2021
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Mentored junior team members (5 producers in training) , fostering professional growth through guidance on best practices in the industry.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Monitored industry trends to adapt strategies accordingly.
- Developed and implemented systems to track customer feedback and satisfaction.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Collaborated with internal departments to align marketing campaigns.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with key clients and partners to drive growth.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Assisted with cross department reviews to ensure commissions issues tracked and resolved timely.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Education
4-40 Customer Service Representative - Insurance
Hilda Tucker School
Orlando, FL09.2006
2-15 Health, Life and Variable Annuities - Insurance
Central Insurance School
Pembroke Pines, FL09.2006
Certified Bookkeeper - Accounting Technology And Bookkeeping
CPSR
Remote07.2024
Skills
- Benefits Administration
- Wellness Programs
- HIPAA Compliance
- Employee benefits administration
- Document Preparation
- Open enrollment coordination
- Program Leadership
- Performance Management
- Benefit auditing
- Regulatory Compliance
- Data Analysis
- Program Management
- Program Administration
- Program Design
- Employee Navigator expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Benefits & Technology
Green Line Benefits
05.2023 - 05.2024
Benefits Technology Analyst
Alera Group, Inc.
03.2022 - 05.2023
Data Integrations Specialist and Account Manager
Brown and Brown of Florida, Inc.
01.2008 - 12.2021
4-40 Customer Service Representative - Insurance
Hilda Tucker School
2-15 Health, Life and Variable Annuities - Insurance
Central Insurance School
Certified Bookkeeper - Accounting Technology And Bookkeeping
CPSR
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