Rebecca McAdams
Fort Lauderdale,FL
Summary
Personable and dedicated with a history of meeting company needs through consistent and organized practices. Well seasoned in data entry. Skilled in working under pressure and adapting to new situations and challenges. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Letter Production Supervisor
James Spence Authentication
Fort Lauderdale, Florida
10.2025 - Current
- Trained new staff on production processes and procedures, enhancing team readiness and compliance with operational standards.
- Trained team members on production standards and secure item handling.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Assigned specific production tasks to team members to streamline workflow. and guided staff through handling procedures, ensuring adherence to company standards.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
- Communicated with other departments to ensure smooth workflow, facilitating timely completion of production goals.
- Maintained accurate records of daily production activities.
Customer Service Representative/Front Desk Administrator
James Spence Authentication
Fort Lauderdale, FL
11.2021 - 09.2025
- Greeted customers upon arrival, assisted with inquiries, and directed to the appropriate department for efficient service.
- Responded to customer queries in person, over the phone, or via email, ensuring prompt and effective communication.
- Resolved customer complaints quickly and professionally while ensuring satisfaction was achieved.
- Resolved customer complaints quickly and professionally, achieving high levels of customer satisfaction.
Teacher Aide
NSU University School
Davie, FL
04.2019 - 10.2021
- Facilitated a safe learning environment for students by actively monitoring classroom interactions and addressing potential hazards.
- Supported teachers by preparing instructional materials and organizing classroom activities to enhance student engagement.
- Coordinated classroom organization and managed supplies inventory to ensure a well-equipped learning environment.
After School/Camp Counselor
NSU University School
Davie, FL
01.2016 - 04.2019
- Supported students of all ages, focusing on elementary students for 4 years as a junior and senior camp counselor.
- Developed engaging activities for grades JK-5th to participate in during after school hours.
- Collaborated with team members with team members working with fellow employees as a team which is in the best interest for the students.
Entertainment Staff Member
The Celebration Source
Hollywood, FL
01.2013 - 05.2015
- Oversaw attractions to ensure smooth operations during events.
- Monitored adherence to safety guidelines during events to ensure guest safety.
- Assisted with event setup by arranging chairs, tables, decorations, and other items to create an inviting atmosphere.
Education
High School Diploma -
Off-Campus Learning Center
Hallandale, FLSkills
- Office Administration
- Document processing
- Data Entry
- Clerical tasks
- Complaint management
- Customer inquiries
- Staff training
- Team leadership
- Problem solving
Timeline
Letter Production Supervisor
James Spence Authentication
10.2025 - Current
Customer Service Representative/Front Desk Administrator
James Spence Authentication
11.2021 - 09.2025
Teacher Aide
NSU University School
04.2019 - 10.2021
After School/Camp Counselor
NSU University School
01.2016 - 04.2019
Entertainment Staff Member
The Celebration Source
01.2013 - 05.2015
High School Diploma -
Off-Campus Learning Center