REBECCA MCCANN
Aurora,CO
Summary
Self-starter with excellent written and verbal communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Deficiency Sales
Hiller Companies
05.2023 - Current
- Grew sales in service department to over $1 million by utilizing business-to-business sales tactics.
- Utilized persuasive sales techniques to convert leads into sales.
- Utilized sales techniques to build customer interest and close sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Worked to build relationships with customers and built potential for additional sales.
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
Office Administrator
Bighorn Glass
01.2021 - 05.2023
- Responsible for all aspects A/P and A/R
- Reconciliation of all bank accounts, GL, credit cards and loan accounts.
- Process sales tax, multi-state payroll taxes and unemployment taxes.
- Process payroll, 940’s, 1099’s, and 941’s
- Implemented cost containment certification, resulting in 15% savings
- Assisted Superintendents with project management.
- Manage ordering office supplies, kitchen supplies, and company t shirts.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
CSR & AR
Quikrete
01.2019 - 12.2020
- Entered customer orders and tracked order until invoicing.
- Entered credits for all customers.
- Set up new customer accounts.
- Weekly reconciliation of all outstanding past due invoice, including making notes on accounts and processing payments.
- Deal with customers weekly and sent AR summaries.
- Worked with customers setting up payment arrangements for past due invoices.
- Filing, mailing and general office duties.
- Worked with Kronos, Office, and JDE software
- Managed over 100 calls per day, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
Office Manager
All-State Fire Protection
07.2018 - 01.2019
- Ntered invoices and receivables into QuickBooks, weekly check runs, payroll for 20 employees, all accounting.
- Set up jobs, assigned job number and prepared foreman pack.
- Managed all aspects of contracts from start to finish, job walks, getting permits, obtaining COI’s, bonds, and project close outs
- Submit applications for fire suppression permits and licenses to state and local municipalities.
- Scheduled inspections, both rough and final for fire suppression systems.
- Dealt with contractors on daily basis regarding status of ongoing and new jobs.
- Completed monthly union reports in excel and sent off to NASI
- Completed weekly, quarterly taxes and payroll liabilities.
- Ordered required components for fire suppression systems.
- Completed estimates for fire suppression system installation
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
AGM
Fairfield Inn & Suites by Marriott
05.2018 - 07.2018
- Ensured compliance with company/franchise standards for personnel administration and performance, service patrons and room rates.
- Delegate authority and assign responsibilities to all employees; Ensured staff received proper training for each position, including safety training and standard operating procedures.
- Allocated funds, authorize expenditures, ordered all FF&E and OSE, and assisted in budget planning.
- Monitored cost controls on regular basis, while ensuring procurement of all required supplies and equipment was received.
- Performed duties of Sales and Marketing manager including making marketing calls, sales calls, attending community business functions; working with travel agents and direct bill accounts and coordinating sales promotions.
- Adhered to all franchise and company procedures and regulations as well as standard operating procedure.
- Hiring of employees and ensured all employee paperwork, schedules and payroll for 40 employees were completed and submitted in timely manner.
- Worked effectively in fast-paced environments.
Line Operator
Natural Ovens
01.2013 - 01.2018
- Set up and operation of slicing and packaging equipment and preformed necessary adjustments to ensure product specifications were met.
- Performed hourly quality assurance checks for height, temperature, slice count and color.
- Ensured all required paperwork was completed in timely manner.
Education
Bachelor of Science - Business Management
Grand Valley State University
Allendale1999
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Relationship Building
- Customer Engagement
- Product Knowledge
- Goals and performance
- Strong enthusiasm
Timeline
Deficiency Sales
Hiller Companies
05.2023 - Current
Office Administrator
Bighorn Glass
01.2021 - 05.2023
CSR & AR
Quikrete
01.2019 - 12.2020
Office Manager
All-State Fire Protection
07.2018 - 01.2019
AGM
Fairfield Inn & Suites by Marriott
05.2018 - 07.2018
Line Operator
Natural Ovens
01.2013 - 01.2018
Bachelor of Science - Business Management
Grand Valley State University
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