Born leader bringing 20 years of achievement in retail sales roles. Demonstrated accomplishment in transforming operations to align with market conditions and cement long-term company success. Leverage company strengths and balance resources to achieve ambitious targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emerald Coast Estate Sales
Julie Ferri-Dolan (Owner)
05.2023 - Current
Executed successful Estate sales events and set up.
Conducted product demonstrations and presentations to potential clients to capture more sales.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Bus Driver
Clarksville Montgomery County School System
05.2021 - 03.2022
Drove bus along assigned route, picking up students.
Enforced student behavior policies and responded to student emergencies.
Completed logbooks, incident reports and other daily paperwork.
Supervised students during loading, unloading and on bus.
Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
Identified and reported mechanical problems and safety hazards.
Worked closely with school administration and transportation to maintain smooth operations.
Maintained accurate and up-to-date route and time logs.
Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
Kept up to date on local, state and federal regulations related to school bus operations.
Created and enforced bus rules and kept expectations posted.
Executed proper and timely loading and unloading of passengers.
Recorded bus route and made notes for substitute drivers.
Drafted and submitted reports detailing trips, fuel, mileage, and hours.
Attended pre-trip meetings to support safe transport of students.
Assisted in loading and unloading students and belongings.
Inspected and serviced buses on regular basis.
Administered first aid to passengers in need.
Esthetician
Massage Envy Spa
09.2018 - 10.2018
Fostered friendly, warm, and exceptional customer experience.
Sterilized equipment for patient treatments.
Recommended retail products for at-home use.
Developed customized facial treatments for individual clients to address specific skin care needs.
Analyzed skin condition and made appropriate product recommendations.
Advised clients on proper home-care regimens.
Stocked treatment rooms with proper supplies.
Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Educated patients on treatment options.
Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Provided clients with knowledge of all cosmetic services being provided.
Welcomed clients arriving for appointments.
Assisted in developing monthly promotional campaigns to attract new clients.
Gained knowledge of facial massage techniques and skin care product ingredients.
Discussed procedures and treatment options with clients.
Performed consultations for patients before scheduling treatments.
Explained benefits of skin care products to clients.
Cleansed, exfoliated and moisturized customer skin.
Informed guests of appropriate products available to increase retail sales.
Performed special anti-oxidant, acne, and microdermabrasion facial services.
Educated guests on current promotions, events and services within store or salon.
Education
State License Esthetician - Esthetician
Milan Institute - Palm Desert
Palm Desert, CA
02.2019
No Degree - Permanent Makeup
Huntington Academy of Permanent Makeup
Fountain Valley California
08.2018
Working Towards Associates Degree - General Education
Crafton Hills College
Yucaipa, CA
01.2017
Skills
Product and Service Knowledge
Managing Quotas
Customer Satisfaction
Recruiting and Hiring
Account Management
Profit and Loss Understanding
Partnership Development
Presentation Abilities
Marketing and Promotional Campaigns
Shipping and Receiving Oversight
Forecasting Skills
Order Management
Operations Management
Sales Tracking
Staff Management
Goals and Performance
Client Account Management
Account Development
Sales Records Management
Customer Order Management
Product and Service Sales
Certification
Licensed Esthetician - 2019-present
Permanent Makeup Training Training -2018
Retail Sales Manager-2003-2017
Timeline
Emerald Coast Estate Sales
Julie Ferri-Dolan (Owner)
05.2023 - Current
Bus Driver
Clarksville Montgomery County School System
05.2021 - 03.2022
Esthetician
Massage Envy Spa
09.2018 - 10.2018
State License Esthetician - Esthetician
Milan Institute - Palm Desert
No Degree - Permanent Makeup
Huntington Academy of Permanent Makeup
Working Towards Associates Degree - General Education
Crafton Hills College
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