Rebecca McIntyre
Millbury,MA
Summary
Personable Office Manager with outstanding knowledge of Customer Service skills office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication. Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hospital Manager
VCA Lancaster
Lancaster, MA
12.2023 - Current
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Communicated with patients with compassion while keeping medical information private.
- Evaluated new technologies or services that could improve the delivery of healthcare services.
- Facilitated communication between different departments within the organization to ensure alignment on goals and objectives.
- Coordinated recruitment efforts across departments to ensure adequate staffing levels at all times.
- Created policies, procedures, and workflows to maximize the effectiveness of staff utilization.
- Identified areas for improvement in operational processes and developed strategies to increase efficiency.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Monitored hospital performance metrics such as patient satisfaction scores and financial results.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Bartender
DCU
Worcester , MA
10.2023 - Current
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Developed good working relationships with fellow employees through effective communication.
- Poured wine, beer and cocktails for patrons.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Completed regular bar inventories and daily requisition sheets.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Arranged bottles and glasses behind bar to make attractive displays.
- Trained new bartenders on drink preparation and upselling techniques.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted guests with friendliness and professionalism.
Bartender
Delaware North XFINITY
Mansfield , MA
04.2023 - Current
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Completed regular bar inventories and daily requisition sheets.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Upsold customers from shelf to premium brands to help boost sales.
- Processed payments accurately and efficiently with POS system.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Office Manager
Sunderland Animal Hospital
Sunderland, US
12.2019 - Current
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Compared vendor prices and negotiated for optimal savings
- Handled all incoming business and client requests for information
- Provided complete meeting support, including materials preparation and notes or minute taking
- Improved office operations by automating client correspondence, record tracking and data communications
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Aggregated and analyzed data related to administrative costs to prepare budgets
- Oversaw office inventory activities, including ordering and requisitions
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
- Maintained computer and physical filing systems
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Received, screened and routed incoming calls
- Updated and created new policies
- COVID-19 training and implementing new guidelines and procedures
- Staff engagement
- Monthly reports
Client Service Supervisor
Vca Inc
West Brookfield, US
01.2018 - 12.2019
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Executed and devised business development strategies to attract and acquire new clients, including content marketing, cold-calling and networking
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Maintained accurate record-keeping with proactive attention to client information updates
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Veterinary Technician Supervisor
Vca Inc
Springfield, US
09.2013 - 12.2017
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding
- Evaluated incoming patients to determine treatment needs and urgency of care
- Assisted DVM in performing basic exams and tests such as vaccinations and blood draws for all species of patients
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
- Developed and facilitated community classes to provide information for pet owners while building hospital's reputation
- Processed new patients and updated client records with key information using Woofware
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
Office Manager
Feeding Hills Animal Hospital
Feeding Hills, US
12.2009 - 09.2013
- Carefully selected, developed and retained qualified staff, as well as trained 1 new staff annually
- Evaluated patient care procedural changes for effectiveness
- Assisted in the design and execution of programs that contributed to a 50% increase in growth of the organization in the 3 years
- Directed the installation of improved work methods and procedures to achieve agency objectives
- Ensured the accuracy of public information and materials
- Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed
- Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses
Education
High School Diploma - General
Doherty memorial High School
Worcester, MA01.2000
Quinsigamond Community College
Worcester, MASkills
- TIP Certified
- Policy and Procedure Modification
- Credit and collections
- Expense Reporting
- Office management
- Team Leadership
- Performance improvement
- Documentation and control
- Excellent multi-tasking ability
- Training and Development
- Friendly nature
- Workflow planning
- Scheduling
- Staff Management
- Organizational skills
- Account Reconciliation
- Clear oral/written communication
Additionalinformation - Skillhighlights
- Policy and Procedure Modification
- Credit and collections
- Expense Reporting
- Office management
- Team Leadership
- Performance improvement
- Documentation and control
- Excellent multi-tasking ability
- Training and Development
- Friendly nature
- Workflow planning
- Scheduling
- Staff Management
- Organizational skills
- Account Reconciliation
- Clear oral/written communication
Personal Information
Authorized To Work: US for any employer
Certification
- TIP CERTIFIED
- EMOTIONAL INTELLAGANCE CERTIFIED
Timeline
Hospital Manager
VCA Lancaster
12.2023 - Current
Bartender
DCU
10.2023 - Current
Bartender
Delaware North XFINITY
04.2023 - Current
Office Manager
Sunderland Animal Hospital
12.2019 - Current
Client Service Supervisor
Vca Inc
01.2018 - 12.2019
Veterinary Technician Supervisor
Vca Inc
09.2013 - 12.2017
Office Manager
Feeding Hills Animal Hospital
12.2009 - 09.2013
High School Diploma - General
Doherty memorial High School
Quinsigamond Community College
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