Rebecca Mckenzie
Lancaster,NY
Summary
Banking professional prepared for Financial wellness role, bringing valuable experience in handling financial transactions and ensuring customer satisfaction. Consistently recognized for reliability and flexibility in adapting to changing needs. Skilled in cash handling, customer service, and maintaining accurate records, with collaborative approach and results-driven mindset.
Overview
3
3
years of professional experience
Work History
Teller
KeyBank National Association
07.2023 - Current
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Identified sales opportunities and referred customers to branch partners in financial services.
Shift Manger
KPB Foods
12.2021 - 07.2023
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Lancaster Central High School
Lancaster, NY06.2021
Skills
- Professionalism and courtesy
- Cash handling and management
- Relationship building and management
- Analytical thinking
- Customer service
Accomplishments
• Microsoft Excel Certified -Academy Of Finance
•Leadership excellence acceleration program
- Earned “playing to win” for outstanding customer service
Timeline
Teller
KeyBank National Association
07.2023 - Current
Shift Manger
KPB Foods
12.2021 - 07.2023
High School Diploma -
Lancaster Central High School
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