Organized administrative professional supporting community programs through Salesforce tracking, calendar coordination, and communication with parents, volunteers, and mentors. Brings strong problem solving, quality control, and cross-functional collaboration from years of public-facing and detail-focused work.
Overview
1
1
Certification
14
14
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
FLATHEAD BOYS AND GIRLS CLUB
01.2023 - Current
Managed data tracking and scheduling workflows within Salesforce CRM, maintaining precise records for events, classes, and program logistics.
Coordinated communication pipelines for guest speakers, community mentors, and volunteers to facilitate effective collaboration.
Crafted clear, high-empathy written communications for parent outreach, successfully translating organizational programs into accessible, engaging community updates.
Managed multiple urgent tasks independently, showcasing self-direction in handling remote production schedules.
LEAD CLERK
USPS
01.2013 - 01.2022
Mentored onboarding clerks, simplifying complex retail procedures and software for effective training.
Practiced versatile interpersonal communication to engage a diverse public, successfully upselling services and managing real-time problem-solving. If you are familiar, there is a lot of problem solving with the post office.
Executed quality control and verified information for critical federal documentation, ensuring accuracy for passport applications.
Collaborated with cross-functional teams to uphold performance standards in fast-paced environments, coordinating with route carriers, truck drivers, and post offices across states.
Education
Bachelor of Arts - HUMAN RESOURCES, HRM
ASHFORD UNIVERSITY
01-2022
Skills
Administrative support
Workflow management
Computer Proficient
Cross-functional collaboration
Customer Service
Employee onboarding
Problem solving
Conflict Resolution
Communication skills
Written communication
Active Listening
Adaptable
Certification
CPR certified with Red Cross first aid training
Affiliations
Mentor children that attend the Club when they need extra help