Rebecca Medley
Sylacauga,AL
Summary
Accomplished Store Manager with a proven track record at AOC Foodmart, enhancing store profitability and customer satisfaction through innovative inventory management and customer service training. Skilled in team leadership and problem-solving, adept at fostering a positive and efficient store environment. Achieved significant reductions in staff turnover, demonstrating strong multitasking and organizational abilities. Dedicated to hiring top-notch sales associates and maintaining smooth, efficient, and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
12
12
years of professional experience
Work History
Store Manager
AOC Foodmart
05.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Do daily reports, all bank deposits, and process payroll for the store.
- Manage up to 10 employees between both Sylacauga stores.
Substitute Teacher
Talladega County Board Of Education
03.2020 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Store Manager
AOC Foodmart
10.2020 - 07.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
- Did daily reports, handled all bank deposits, and ran payroll for 10 employees.
Store Manager
Title Cash
10.2021 - 05.2022
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point-of-sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Reduced cashier errors by conducting thorough training sessions on proper cash-handling techniques and best practices.
- Maintained a secure cash environment with diligent monitoring, surveillance, and adherence to internal controls.
- Managed a team of cashiers effectively, providing regular performance feedback and coaching for professional growth.
- Maintained accurate and up-to-date records of all transactions, ensuring easy retrieval and analysis when required.
- Implemented loss prevention strategies to minimize financial risks associated with fraudulent activities or theft.
- Cashed checks, issued title loans, and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
Store Manager
AOC Foodmart
10.2020 - 02.2021
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, and policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Completed point-of-sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
AOC Foodmart
06.2012 - 01.2014
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, and policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Completed point-of-sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Poolville High School
Poolville, TX05.2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Team Building and Leadership
- Recruiting and Hiring
- Policies and Procedures
- Staff Management
- Employee Scheduling
- Accurate Cash Handling
- Opening and closing procedures
- Employee Terminations
- Loss Prevention Procedures
CNA 2009-2012
Took care of residents with scheduled medicines, daily baths, and feedings. Ensured residents felt safe and happy.
Timeline
Store Manager
AOC Foodmart
05.2022 - Current
Store Manager
Title Cash
10.2021 - 05.2022
Store Manager
AOC Foodmart
10.2020 - 07.2022
Store Manager
AOC Foodmart
10.2020 - 02.2021
Substitute Teacher
Talladega County Board Of Education
03.2020 - Current
Store Manager
AOC Foodmart
06.2012 - 01.2014
High School Diploma -
Poolville High School
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