Rebecca Michelle Johnson
Summary
Enthusiastic and dedicated employee with a strong work ethic, consistently achieving exceptional results. Committed to continuous learning and becoming a versatile professional in multiple domains. Demonstrated expertise in training new employees at the United States Postal Service, ensuring smooth operations and high-quality service. Previous experience includes working at the Tax Collector's Office, ensuring compliance with all laws and regulations for driver's license processing, tag, and title work. Currently employed as a Deputy District Clerk with the Villages District, providing valuable support to elected officials in day-to-day activities, particularly in Board meetings and documentation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deputy District Clerk
The Villages Community Development District
12.2024 - Current
- Organize and schedule Board meetings within an office setting for elected representatives.
- Transcribed key discussion points from Board meetings with high accuracy.
- Coordinated the receipt and redirection of public records for efficient response processing.
- Validated and notarized crucial documents for elected officials.
- Managed preparation of all materials for supervisor reviews.
- Ensured supervisory contacts remain correct and continuously updated.
- Maintained chronological order of critical documents from Board Meetings in a binder.
- Maintained accurate schedules by updating calendars with Board meeting dates and times.
- Developed advertisements to communicate Board meeting details to the community.
- Ensured accurate and efficient performance by the assistant.
Deputy Clerk
Marion County Tax Collector
04.2022 - Current
- This job requires six months of training in a class room and also hands on training
- Learning all laws and regulations and procedure's on how to execute a drivers license correctly, and check to make sure all documentation that is provided is not fraudulent and is inspected too make sure it meets all the standards for the department of homeland security
- Keeping up with all the new laws for drivers license and also the laws for tag and title work
- When processing any work too make sure to evaluate it and make sure there are no errors when dealing with a title or the paper work that is provided with the title and make sure there are no discrepancy's
- I am a very punctual person who always makes sure that my work is correct if it is not I make sure that there is always a way to fix it
- I have caught the attention of several customers due to my hard work and dedication and the quality of my customer service I bring
- I have a company that the district manager who is in charge of making sure all of the new vans and the buses are titled and tagged properly, This particular customer picked me too execute all of the work on behalf of the company I have personally tagged and titled over forty vans and busses for the company
- When working at the tax collectors office there are several different situations where you have too read a will or also read a trust and provide it with the paper work too use it for a transaction, me personally have done several for serval company's such as Mill horn helping there customers switch the titles of vehicles to there names when there loved ones pass away
- During drivers license tractions when someone is ready too get there drivers license I can schedule them for road test and enter there appoint in the system so when there go they are scheduled and ready too test
Supervisor Utilitys and Billing
The Villages Community Development District
- Oversaw daily operations to guarantee adherence to community development standards.
- Streamlined staff scheduling and assignment coordination to enhance workflow efficiency.
- Executed process improvements to elevate team productivity and optimize service delivery.
- Facilitated training sessions for new employees on operational procedures and safety protocols.
- Managed call center operations while ensuring comprehensive organization and establishment of all documentation.
- Oversaw employee performance and addressed inquiries to ensure operational efficiency.
- Managed escalated calls, employing conflict resolution techniques to ensure customer satisfaction.
Skills
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented feedback mechanisms to drive continuous improvement in service delivery
- Facilitated accurate data input to support operational efficiency
- Entered appointment times systematically to maintain organized records
- Handled phone inquiries to support operational efficiency and enhance client satisfaction
- Conducted meticulous proofreading to enhance document quality and maintain professional standards
- Conducted thorough checks of secure documents to maintain data integrity and confidentiality
- Conducted thorough reviews of documents to detect and prevent fraud, ensuring compliance with regulations
- Oversaw task delegation across teams to optimize project timelines Facilitated communication between departments to streamline operations Championed initiatives that improved overall productivity and team collaboration
- Engaged in continuous learning to enhance knowledge and skills
- Oversaw the development of computer programs, guiding teams to align with project goals Facilitated communication between departments to enhance software performance Championed best practices in coding and program design
- Designed and implemented training sessions to support workforce competency and productivity
- Directed staff operations to ensure efficient workflow and high morale
Additional Information - Cosmetology
Winchester, KY
Certification
Florida Notary.
Timeline
Deputy District Clerk
The Villages Community Development District
12.2024 - Current
Deputy Clerk
Marion County Tax Collector
04.2022 - Current
Supervisor Utilitys and Billing
The Villages Community Development District