Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Miller

Binghamton,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

EMT-Basic

Broome Volunteer Emergency Squad
05.2024 - Current
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.

Medication Reconciliation Technician

UHS Wilson Medical Center
02.2024 - 09.2024
  • Reduced medication errors by collaborating closely with healthcare teams to ensure proper medication reconciliation.
  • Streamlined pharmacy workflow by efficiently prioritizing and managing multiple medication reconciliation tasks simultaneously.
  • Educated patients on important aspects of their medications such as administration techniques or storage considerations while reinforcing adherence to therapy.
  • Remained up-to-date on the latest best practices and guidelines related to medication reconciliation through ongoing professional development opportunities.
  • Maintained strict confidentiality of patient information according to relevant privacy regulations such as HIPAA requirements.
  • Demonstrated proficiency in utilizing various software programs commonly used in pharmacies for effective data management and analysis.

Senior Certified Pharmacy Technician

Walgreens
04.2019 - 02.2024
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Administered covid and flu vaccinations.
  • Directed patients in covid and flu testing techniques, and then processed the tests using in-pharmacy lab equipment.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.

Billing Representative

Charter Communications, Spectrum
01.2018 - 03.2019
  • Reviewed and solved account and billing discrepancies.
  • Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transitions periods.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Enhanced overall departmental performance by proactively sharing best practices, tips, and lessons learned from daily billing activities with colleagues.
  • Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Processed payment via telephone with focus on accuracy and efficiency.
  • Handled account payments and provided information regarding outstanding balances.

Shift Supervisor

CVS Pharmacy
04.2017 - 12.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Education

High School Diploma -

Chenango Valley High School
Binghamton, NY
06.2016

Skills

  • Pharmacy Knowledge
  • Prescription Processing
  • Interprofessional Collaboration
  • Patient confidentiality
  • Medication Administration
  • HIPAA Compliance
  • Prioritization and Organization
  • Basic Life Support
  • CPR and First Aid
  • Attention to Detail
  • Rapport Building
  • Continuous Improvement

Certification

  • EMT - Certified Emergency Medical Technician
  • CPhT - Certified Pharmacy Technician (NYS and Nationally Certified through PTCB)
  • APhA Vaccine Administration

Timeline

EMT-Basic

Broome Volunteer Emergency Squad
05.2024 - Current

Medication Reconciliation Technician

UHS Wilson Medical Center
02.2024 - 09.2024

Senior Certified Pharmacy Technician

Walgreens
04.2019 - 02.2024

Billing Representative

Charter Communications, Spectrum
01.2018 - 03.2019

Shift Supervisor

CVS Pharmacy
04.2017 - 12.2018

High School Diploma -

Chenango Valley High School

Similar Profiles

CREATE PROFILE