Dynamic Operations Manager with a track record of leading teams to achieve higher service quality and employee performance. Skilled in problem resolution and process improvements, contributing to increased customer satisfaction and retention rates.
Overview
8
8
years of professional experience
Work History
Operations Manager
Duman Delivery Services at Fedex
07.2021 - Current
Analyzed and streamlined operational processes to improve delivery efficiency, accuracy, and consistency.
Led team training initiatives to improve service quality and employee performance.
Implemented process improvements that reduced delivery times and increased customer satisfaction.
Managed inventory systems to ensure optimal stock levels and timely replenishment.
Analyzed performance metrics to identify trends and inform strategic decision-making.
Oversaw compliance with safety regulations, ensuring a secure work environment for staff.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Mail Carrier
USPS
05.2018 - 07.2021
Delivered mail efficiently to residential and commercial addresses, ensuring timely service.
Managed daily route logistics to optimize delivery schedules and minimize delays.
Assisted in training new employees on postal delivery protocols and safety procedures.
Maintained accurate records of deliveries and collected payments for services rendered.
Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.