Rebecca Cupp
Haslett,MI
Summary
Professionally driven individual with excellent multi-tasking and organizational abilities, and proven successes managing multiple projects and processes. Bringing forth a motivated attitude and a variety of powerful skills, and committed to utilizing those skills to further the mission of a company.
Overview
10
10
years of professional experience
Work History
Insurance Manager
First National Bank of America
East Lansing, United States
04.2019 - Current
- Motivates and leads a team of employees responsible for all insurance needs of the bank’s loan portfolio
- Organizes and prioritizes work to complete assignments, including paying invoices, preparing escrow analyses, tracking flood and hazard insurance coverage, force-placing coverage, and internal/external department communication in a timely, efficient manner
- Answers customer’s questions, researching records to resolve concerns and other related matters
- Audits and evaluates escrow accounts that require additional review
- Directly responsible for reconciling and accounting of Collateral Protection Insurance portfolio
- Ensures departmental adherence to regulatory guidelines pertaining to insurance and escrow
- Participates in cross-team strategizing efforts to achieve optimal goals, including developing new Escrow programming and tax tracking systems
- Utilizes superior data visualization and data management skills to audit information for compliance purposes, including various daily, weekly, monthly, quarterly, and yearly reporting
- Leads team in external and internal audits.
General Manager
Zoobies Old Town Tavern & Cosmos Woodfired Pizzeria
Lansing, United States
07.2015 - 12.2017
- Directly responsible for overseeing a staff of 40+ employees including restaurant managers, kitchen staff, servers, and hosts
- Customized training to have a goal of all-staff delivering an exceptional customer service experience for all guests of the establishment
- Directed daily restaurant operations including labor management, purchasing inventory and maintaining operations, remittance and balancing of daily budget
- Carefully monitored and ensured inventory of products sufficient to meet any demand while establishing and maintaining positive relationships with vendors to enhance professional interaction
- Handled event planning and executed all details for events, which included catered weddings, graduations, festivals, and commercial grand-openings
- Designed and implemented marketing and advertising, including print media, social media, and menu-conception and layout.
General Manager
Black Cat Bistro
East Lansing, United States
04.2014 - 05.2015
- Oversaw all front-of-the house staff, managed all hiring, training, scheduling and assignment of leadership duties
- Maintained all restaurant daily financial operations, including payroll, accounts payable/receivable and all restaurant remittance
- Director of Social Media
- Designed and created all advertising and marketing for the restaurant via various channels including print, television and social media advertisement.
Education
Advertising, Bachelor of Arts -
Michigan State University
05.2008
Skills
- Master multi-tasker
- Excellent communication skills
- Outstanding leadership skills
- Strong problem solving abilities
- Ability to excel working in a team environment
- Highly organized with a keen ability to prioritize
- Proficient in Microsoft Word, PowerPoint, Excel, Publisher, and Outlook
Community Involvement
- Fundraising Coordinator- Animal Placement Bureau- Conceptualized and organized the 'Painting with a Purpose' Event
- Founded Animal Placement Bureau's Holiday Canine Bake Sale
- Co-op volunteer at Humpty Dumpty Preschool
- Member of American Legion Auxiliary
Timeline
Insurance Manager
First National Bank of America
04.2019 - Current
General Manager
Zoobies Old Town Tavern & Cosmos Woodfired Pizzeria
07.2015 - 12.2017
General Manager
Black Cat Bistro
04.2014 - 05.2015
Advertising, Bachelor of Arts -
Michigan State University
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