Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTINA GOMEZ

Spring Valley,USA

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.

Overview

3
3
years of professional experience

Work History

Sr. Field Operations Support Specialist

Flock Safety
03.2025 - Current
  • Prep install wo’s: Check chatter for things like:
  • Permitting requests or inspection requirements
  • Check for permit expiration date to ensure the date is valid
  • If permit date has expired, push the location back to permitting
  • Submit a chatter to the permitting team to notify
  • Check the permitting case to ensure the attachment is there for the techs viewing
  • Advance notice required
  • Any requests from DS/PM that do not appear in location notes
  • If the cx wants to be on-site
  • TC contact info
  • If location needs preliminary ss
  • Create 2 ss’s: one for the initial survey and a return (have to ensure the location is clear for install)
  • If pre-construction meetings are required
  • Or any additional information that needs to be relayed to the technicians (ss or install wo)
  • Prep CNC’s: Work out of report
  • - Update WOLI and products required if needed then update the job type as well on the SA. (Use * before CNC so we know this one was worked)
  • - Update the description to include the CNC info from the previous visit.
  • - Push back locations if it needs to go back to another team, ensuring the SA cancels.
  • - Ask Schedulers to remove installs that are pinned when we need to push back. Once that is complete, we can push back to the appropriate team.
  • - Send a chatter message to the appropriate team and notify them of what needs to be done. Ensure to tag state ops (Except for TX).
  • - Reach out to techs, FSS or FSM to ask for clarification on the CNC reason as sometimes there is not enough detail for everyone to understand the issue.
  • - Follow up in chatter to the team that needs this information, ensuring the correct decision is made
  • - For SS CNC’s we check to ensure the new schedule date is after the install date.
  • - Check site visits if needed
  • - Update location page if BT or TC is required.
  • - For an opportunity with a large amount of locations we need to push back, we will use the bulk update tool and send it to the appropriate team.
  • - Submit 811’s if ldd has expired and is the reason for the CNC.
  • - Notify schedulers of any specific notes in regards to rescheduling that the tech may leave. i.e: specific dates or days to return.
  • - Partial Installs: remove and/or add all the items from the product list that were installed already or that will need to return with.
  • - Delete any WOLI that no longer applies
  • - Update the SA job type to reflect Partial Install
  • Chatter: Work emails and ensure to respond to requests within 2 business days.
  • Set reminders to ensure we hear back from the appropriate team member so we can relay the response via chatter.
  • Reach out to teams for assistance if needed and add a reminder to check for a response.
  • Tag specific teams like FSS, FSM or 811 in regards to any callouts for installs.
  • Foss-Prep-Request Channel
  • Accept requests as they come into the slack channel.
  • Work on the ticket and update, making any necessary changes
  • Complete the request.
  • Use bulk update tool in SF if multiple locations need
  • Provide any updates or notes to the scheduler if needed.
  • Examples:
  • Manually create Pre-Site Surveys and return site surveys for permits, sales, construction etc. including specific notes for the tech.
  • Add requirements called out in permits.
  • Update work order scope, such as a replace camera wo being updated to a reinstall wo. This sometimes includes making a new call 811 wo.
  • Push locations back to other teams for updates.
  • Submit a chatter to notify teams
  • Adding POC info or any other specific notes.
  • Work with engineering teams to fix bugs I found
  • Partner with Product Operations, QA Deployment Engineering and more for process improvements
  • Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
  • Slack/Jira

Field Operations Support Specialist

Flock Safety
05.2022 - 03.2025
  • Prep install wo’s: Check chatter for things like:
  • Permitting requests or inspection requirements
  • Check for permit expiration date to ensure the date is valid
  • If permit date has expired, push the location back to permitting
  • Submit a chatter to the permitting team to notify
  • Check the permitting case to ensure the attachment is there for the techs viewing
  • Advance notice required
  • Any requests from DS/PM that do not appear in location notes
  • If the cx wants to be on-site
  • TC contact info
  • If location needs preliminary ss
  • Create 2 ss’s: one for the initial survey and a return (have to ensure the location is clear for install)
  • If pre-construction meetings are required
  • Or any additional information that needs to be relayed to the technicians (ss or install wo)
  • Prep CNC’s: Work out of report
  • - Update WOLI and products required if needed then update the job type as well on the SA. (Use * before CNC so we know this one was worked)
  • - Update the description to include the CNC info from the previous visit.
  • - Push back locations if it needs to go back to another team, ensuring the SA cancels.
  • - Ask Schedulers to remove installs that are pinned when we need to push back. Once that is complete, we can push back to the appropriate team.
  • - Send a chatter message to the appropriate team and notify them of what needs to be done. Ensure to tag state ops (Except for TX).
  • - Reach out to techs, FSS or FSM to ask for clarification on the CNC reason as sometimes there is not enough detail for everyone to understand the issue.
  • - Follow up in chatter to the team that needs this information, ensuring the correct decision is made
  • - For SS CNC’s we check to ensure the new schedule date is after the install date.
  • - Check site visits if needed
  • - Update location page if BT or TC is required.
  • - For an opportunity with a large amount of locations we need to push back, we will use the bulk update tool and send it to the appropriate team.
  • - Submit 811’s if ldd has expired and is the reason for the CNC.
  • - Notify schedulers of any specific notes in regards to rescheduling that the tech may leave. i.e: specific dates or days to return.
  • - Partial Installs: remove and/or add all the items from the product list that were installed already or that will need to return with.
  • - Delete any WOLI that no longer applies
  • - Update the SA job type to reflect Partial Install
  • Chatter: Work emails and ensure to respond to requests within 2 business days.
  • Set reminders to ensure we hear back from the appropriate team member so we can relay the response via chatter.
  • Reach out to teams for assistance if needed and add a reminder to check for a response.
  • Tag specific teams like FSS, FSM or 811 in regards to any callouts for installs.
  • Foss-Prep-Request Channel: Accept requests as they come into the slack channel.
  • Work on the ticket and update, making any necessary changes
  • Complete the request.
  • Use bulk update tool in SF if multiple locations need
  • Provide any updates or notes to the scheduler if needed.
  • Examples:
  • Manually create Pre-Site Surveys and return site surveys for permits, sales, construction etc. including specific notes for the tech.
  • Add requirements called out in permits.
  • Update work order scope, such as a replace camera wo being updated to a reinstall wo. This sometimes includes making a new call 811 wo.
  • Push locations back to other teams for updates.
  • Submit a chatter to notify teams
  • Adding POC info or any other specific notes.
  • Slack/Jira

Education

High School Diploma -

Broken Arrow High School
Broken Arrow, Ok

Skills

  • Operational management
  • Process optimization
  • Workflow optimization
  • Problem resolution
  • Team management
  • Master Multi-tasker
  • Team building
  • Fraud and anomaly analysis experience

Timeline

Sr. Field Operations Support Specialist

Flock Safety
03.2025 - Current

Field Operations Support Specialist

Flock Safety
05.2022 - 03.2025

High School Diploma -

Broken Arrow High School

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CHRISTINA GOMEZ