Tony Bannister II
Uniontown,PA
Summary
Dynamic operations leader with extensive experience in team supervision and cross-functional collaboration. Skilled in safety compliance and customer relationship management, consistently driving operational efficiency and fostering a culture of continuous improvement.
Overview
26
26
years of professional experience
Work History
Field Operations Manager
Verizon
Uniontown, PA
01.2025 - Current
- Coordinated daily operations to ensure efficient field service delivery.
- Collaborated with cross-functional teams to resolve service issues quickly.
- Conducted regular site inspections to enforce compliance with safety standards.
- Assessed operational performance of field employees and provided feedback for improvement.
- Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
Local Manager
Frontier
Morgantown, West Virginia
04.2023 - 01.2025
- Managed daily operations to ensure efficient service delivery at local branch.
- Supervised staff to maintain high customer satisfaction and operational standards.
- Conducted regular team meetings to communicate updates and address concerns.
- Ensured compliance with company policies and safety regulations in all activities.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
Technical Operations Supervisor
Breezeline
Uniontown , PA
12.2021 - 04.2023
- Supervised daily operations of technical support team for enhanced service delivery.
- Coordinated troubleshooting efforts to resolve customer technical issues efficiently.
- Monitored team performance and provided feedback to ensure adherence to standards.
- Collaborated with cross-functional teams to enhance customer service experiences.
- Ensured compliance with safety regulations and industry standards.
Technical Operations Supervisor
Comcast
Greensburg, Pennsylvania
12.1999 - 12.2021
- Monitored team performance and provided feedback to ensure adherence to standards.
- Collaborated with cross-functional teams to enhance customer service experiences.
- Ensured compliance with safety regulations and industry standards.
- Supervised daily operations of technical support team for enhanced service delivery.
- Trained new staff members on the proper use of technology and troubleshooting techniques.
Education
Bachelor of Science - Telecommunications
ITT Technical Institute
Maitland, FL09-1998
Associate of Science - Electronics Engineering
ITT Technical Institute
Pittsburgh, PA06-1997
High School Diploma -
Albert Gallatin High School
Uniontown, PA06-1995
Skills
- Operational management
- Safety compliance
- Team supervision
- Technical troubleshooting
- Cross-functional collaboration
- Performance assessment
- Conflict resolution
- Workflow efficiency
- Training and mentoring
- Time management
- Customer relationship management
- Incident response
- Administrative oversight
- KPI tracking
- Communication
- Hiring and onboarding
- Delegating work
- Management team building
Timeline
Field Operations Manager
Verizon
01.2025 - Current
Local Manager
Frontier
04.2023 - 01.2025
Technical Operations Supervisor
Breezeline
12.2021 - 04.2023
Technical Operations Supervisor
Comcast
12.1999 - 12.2021
Bachelor of Science - Telecommunications
ITT Technical Institute
Associate of Science - Electronics Engineering
ITT Technical Institute
High School Diploma -
Albert Gallatin High School