George C. Landeros
Results-driven operations and telecommunications leader with more than 36 years of progressive experience at AT&T, including over 12 years in management and leadership roles. Proven success leading field operations, developing high-performing teams, improving customer satisfaction, and driving operational excellence in fast-paced environments. Skilled in strategic planning, workforce management, process improvement, safety compliance, and cross-functional collaboration. Recognized for strong leadership, effective communication, and a commitment to delivering exceptional service while achieving organizational goals.
Professional in field operations management with extensive experience in overseeing and optimizing operational processes. Strong focus on team collaboration and driving results. Skilled in logistics, resource allocation, and strategic planning, while being adaptable to changing needs. Reliable and effective at fostering productive work environment to meet organizational goals.
Operations professional with proven track record in managing field operations and streamlining processes. Known for strong team collaboration and driving results in dynamic environments. Highly reliable with focus on adaptive strategies and effective communication, ensuring operational success and team cohesion.
Work History
Field Operations Manager
12 Years 4 Months- Lead daily field operations for telecommunications service delivery, ensuring compliance with safety, quality, and performance standards.
- Managed, coached, and developed teams of field technicians to achieve operational objectives and foster high employee engagement.
- Drove continuous improvement initiatives that enhanced customer satisfaction and service quality while streamlining operational efficiency.
- Collaborated with engineering, construction, and customer service teams to resolve complex service issues and ensure timely project delivery.
- Monitor key performance indicators (KPIs), workforce productivity, and service metrics to support business objectives.
- Foster a culture of accountability, safety, and customer-focused service excellence.
Maintenance Splicing Technician
3 Years 10 Months- Performed advanced diagnostics, testing, and fiber splicing to ensure network reliability and service continuity.
- Installed, maintained, and repaired telecommunications infrastructure, including fiber optic networks and associated equipment.
- Trained and mentored technicians, ensuring adherence to safety and quality standards.
- Supported network upgrades and maintenance projects, enhancing service performance.
Service Technician
14 Years- Diagnosed and resolved technical service issues while maintaining exceptional customer satisfaction.
- Diagnosed and resolved technical service issues, ensuring high levels of customer satisfaction.
- Supported deployment of new technologies, enhancing installation and service procedures.
- Established strong customer relationships through effective communication and problem-solving.
Service Representative
2 Years- Assisted customers in managing accounts, addressing billing inquiries, and resolving service-related concerns to enhance overall customer experience.
- Maintained accuracy and professionalism while ensuring high customer satisfaction in a fast-paced environment.
- Resolved customer issues efficiently, contributing to retention efforts and achieving service goals.
Staff Associate
2 Years- Coordinated scheduling, reporting, administrative tasks, and operational planning to support management.
- Implemented workflow improvements to enhance team productivity and efficiency.
- Maintained accurate records and facilitated departmental communications.
Directory Assistance Operator
2 Years 5 Months- Delivered accurate directory information and customer support, enhancing user experience in a fast-paced service environment.
- Achieved high performance metrics in accuracy and efficiency, contributing to overall customer satisfaction.
- Communicated effectively with customers to resolve issues.