Rebecca Mlotkowski
ORLANDO,FL
Summary
Strategic healthcare operations leader with extensive experience enhancing revenue cycle performance and process efficiency. Skilled in fostering client partnerships, achieving financial targets, and guiding teams through data-driven decision-making. Known for transforming complex challenges into efficient workflows that support growth and ensure compliance.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Revenue Cycle Manager
Synergy Billing
Daytona Beach, FL
01.2025 - Current
- Led a portfolio of healthcare clients generating between $1.3M and $2.3M in monthly revenue, driving measurable improvements in performance, compliance, and cash flow.
- Reduced average A/R days from 29 to 13, maintained a 98.4% clean claim rate, and sustained a net collection rate above 99%, outperforming industry benchmarks.
- Reduced AR over 90 days from 36% of total AR to 11% of total AR, by collecting at risk revenue.
- Designed and implemented client-specific SOPs and CTQ frameworks, reducing rework by 21% and enhancing claim turnaround by 26%.
- Conduct detailed monthly revenue analyses, uncovering and recovering an average of $83,000 per quarter in missed revenue opportunities.
- Strengthened denial management protocols, reducing denial rates from 7.8% to 3.9% and accelerating appeal resolution speed by 35%.
- Partnered with Operations and IT to enhance EHR and charge capture systems, increasing billing accuracy by 18% and cutting billing lag from 4.7 days to 2.1 days.
Denials Manager
Atlantic Health Alliance
05.2021 - 11.2024
- Directed denial resolution workflows, increasing overturned claim rates and recovering significant revenue through strategic appeals.
- Managed denial operations across 14 private practices in chiropractic, acupuncture, physical therapy, massage therapy, and major medical services, ensuring effective claims processing.
- Implemented payer-specific protocols and standardized appeals templates, improving consistency and turnaround time.
- Collaborated with providers and billing teams to correct documentation and coding errors, reducing repeat denials by 40%.
- Developed performance dashboards and conducted monthly denial trend analyses, providing insights to leadership for strategic decision-making and reimbursement optimization.
- Ensured compliance with payer regulations and state requirements across all entities.
Medicare Coordinator
United Healthcare
Denver, CO
03.2020 - 05.2021
- Managed daily Medicare operations for a member base exceeding 3,000 clients, ensuring compliance with CMS and state guidelines.
- Provided consultative support to 35+ members and providers daily, resolving complex claims, billing, and quality-of-care issues with a 98% resolution rate.
- Increased member satisfaction scores from 63% to 98% by optimizing communication processes and resolution workflows.
- Collaborated with cross-functional teams to identify data trends, reducing recurring billing errors by 22% and enhancing audit outcomes.
- Implemented testing and interpretation procedures, improving service turnaround time by 30% while ensuring accuracy and compliance.
- Conducted internal education sessions on policy updates and coding accuracy, strengthening compliance across departments.
Operations Officer
Chem Dry Carpet Cleaning
Denver, CO
02.2018 - 06.2020
- Directed daily operations and client relations for regional franchise generating over $1.4M in annual revenue, ensuring compliance.
- Developed and implemented standard operating procedures (SOPs) that improved operational efficiency by 25% and reduced service errors by 18%.
- Built and maintained long-term vendor and commercial client relationships, contributing to a 27% increase in recurring contracts.
- Oversaw social media and print marketing efforts, driving 20% growth in new customer acquisition year over year.
- Authored employee handbook outlining performance standards, compliance policies, and disciplinary procedures, promoting consistency across teams.
Case Manager
Developmental Pathways
Englewood, CO
07.2016 - 12.2017
- Managed caseload of 49 adults and children within Medicaid disability system, coordinating medical, behavioral, and community services to support client needs.
- Partnered with physicians, therapists, and providers to build individualized care plans, achieving a 96% plan compliance rate and reducing service delays by 28%.
- Enhanced interdisciplinary collaboration, improving service delivery consistency and care quality across all assigned cases.
- Collaborated with internal risk management and compliance teams to investigate and resolve client issues promptly, ensuring adherence to policies.
- Enhanced interdisciplinary collaboration, improved service delivery consistency and care quality across all assigned cases.
Residential Programs Manager
Bishop Grady Villas
St. Cloud, FL
02.2013 - 07.2016
- Directed daily operations and staffing for a 48-bed residential facility and adult day program, maintaining 99% compliance scores during external audits.
- Supervised, trained, and evaluated a team of 30 employees, improving retention and performance metrics through structured coaching and accountability systems.
- Implemented quality improvement plans that increased client goal achievement rates to 85% or higher.
- Managed departmental budgets and resources, ensuring compliance with state regulations and alignment with organizational policies.
- Provided ongoing staff training on risk management, client safety, and behavioral support best practices to enhance service delivery.
Education
Bachelor of Science - Sociology and Social Work
Florida State University
Tallahassee, FLSkills
- Revenue Cycle Management
- Revenue Cycle Optimization
- Denial management
- Denial Reduction
- Financial analysis
- Financial Reporting
- Payer enrollment
- Operational Strategy
- Process improvement
- Contract Compliance
- Regulatory Compliance
- Client Relationship Management
Certification
Licensed Health, Life, and Accident Insurance Agent | Active 2018 – Present
Accomplishments
- Consistently maintained A/R days below 15 across multiple healthcare clients.
- Achieved 98%+ client satisfaction ratings through relationship management and measurable performance outcomes.
- Recognized for implementing process improvements that collectively generated over $300K in recovered revenue annually.
- Proven leadership in team development, compliance management, and operational excellence across multiple healthcare environments.
Timeline
Revenue Cycle Manager
Synergy Billing
01.2025 - Current
Denials Manager
Atlantic Health Alliance
05.2021 - 11.2024
Medicare Coordinator
United Healthcare
03.2020 - 05.2021
Operations Officer
Chem Dry Carpet Cleaning
02.2018 - 06.2020
Case Manager
Developmental Pathways
07.2016 - 12.2017
Residential Programs Manager
Bishop Grady Villas
02.2013 - 07.2016
Bachelor of Science - Sociology and Social Work
Florida State University