Summary
Overview
Work History
Education
Skills
Timeline
Server

Rebecca Moore

Huntsville,AL

Summary

Proven to enhance customer satisfaction and team productivity at Dennys Restaurant, I bring a blend of exceptional customer service and strong work ethic. Skilled in cash handling and sanitation procedures, I excel in fast-paced environments, achieving efficiency without sacrificing accuracy. My collaborative spirit and ability to handle multiple tasks simultaneously drive results and foster positive experiences.

Overview

15
15
years of professional experience

Work History

Server

Dennys Restaurant
12.2019 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Recycling Sorter

Republic Services
09.2018 - 07.2019
  • Maintained strong attention to detail while performing fast-paced manual sorting tasks, ensuring maximum efficiency without sacrificing accuracy.
  • Facilitated open communication among team members, fostering a collaborative atmosphere that boosted productivity levels.
  • Participated in regular safety meetings to stay up-to-date on industry best practices and maintain compliance with OSHA regulations.
  • Increased facility productivity through effective collaboration with team members on daily tasks.
  • Achieved consistent accuracy in material categorization by maintaining detailed knowledge of recyclable items'' properties.

Environmental Services Housekeeper

Henry Ford Hospital
08.2013 - 03.2016
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.

Direct Care Worker

Fredricks Family Homes
Flat Rock, Mi, MI
04.2005 - 06.2008
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Education

Yes - N/A

Airport Senior High School
Carleton, MI
06.2000

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hand-Eye Coordination
  • Sorting Accuracy
  • Teamwork and Collaboration
  • Multitasking
  • Cleaning and sanitation
  • Cleaning techniques
  • Sanitation Procedures
  • Infection Control
  • Chemical Handling
  • Floor scrubber machines

Timeline

Server

Dennys Restaurant
12.2019 - 03.2020

Recycling Sorter

Republic Services
09.2018 - 07.2019

Environmental Services Housekeeper

Henry Ford Hospital
08.2013 - 03.2016

Direct Care Worker

Fredricks Family Homes
04.2005 - 06.2008

Yes - N/A

Airport Senior High School

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Rebecca Moore