Rebecca Moore
Clarksville,TN
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Target Account Manager
Total Transportation Of Mississippi
01.2025 - Current
- Managed client accounts, ensuring high levels of satisfaction and retention.
- Mentored junior staff, fostering skills in account management and customer relations.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Streamlined internal processes for better efficiency in account management tasks.
Dedicated Extended Coverage OPs Manager
Total Transportation Of Mississippi
07.2022 - 01.2025
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Night Dispatcher
Total Transformation of Mississippi
01.2019 - 07.2022
- Coordinated nightly dispatch operations, ensuring timely and accurate service delivery.
- Managed communication between drivers and clients, resolving issues efficiently.
- Oversaw scheduling of transportation routes, optimizing resource allocation for maximum efficiency.
- Trained new dispatch staff on operational procedures and system usage for enhanced performance.
Truck Driver
Total Transportation Of Mississippi
01.2014 - 01.2019
- Operated large commercial vehicles, ensuring compliance with safety regulations and traffic laws.
- Conducted pre-trip inspections to verify vehicle safety and functionality before each route.
- Managed delivery schedules, optimizing routes for timely and efficient service.
- Maintained accurate logs of mileage, fuel usage, and delivery times for reporting purposes.
Education
No Degree -
United Truck Driving School
Murfreesboro05-2013
Cheatham Co Central Hight School
Ashland City05-2010
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Target Account Manager
Total Transportation Of Mississippi
01.2025 - Current
Dedicated Extended Coverage OPs Manager
Total Transportation Of Mississippi
07.2022 - 01.2025
Night Dispatcher
Total Transformation of Mississippi
01.2019 - 07.2022
Truck Driver
Total Transportation Of Mississippi
01.2014 - 01.2019
No Degree -
United Truck Driving School
Cheatham Co Central Hight School
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