Rebecca Mork-Miclow

In 2020 I was contacted by Amplifon Americas to revive the Work Comp Department for Amplifon Hearing Health Care. I successfully developed the department by restructuring, hiring the right talent, creating an improved process flow, attending events, creating new contacts and rebuilding previous relationships with clients.

Manage organic client accounts. Oversee accounts receivable and claims processing. Assist my team in daily processing. Manage daily workflow and statistics within the department.

Manage client leads. Facilitate remodeling timelines and projects. Assist in interior demolition. Manage employee schedules.

As the Senior claim Representative for Amplifon Hearing Health Care I helped to facilitate hearing aids, audiological services and reviews, accessories, patient care, in-network provider care and client care. I was responsible for maintaining and managing accounts with clients. Clients include third party administrators, local and out of state claims adjusters and employers.

Responsibilities included: data entry, budget, claims processing, supervising, training, travel to meet clients and exhibit at shows. Maintain internal data, document processes.

Goals achieved: Developed new business relationships. Created an on-boarding manual for the Work Comp department and Amplifon Hearing Health Care. Created process improvements and helped to re-grow the division by building and strengthening contracts and client relationships.

Started the lead generating  division for MEI. Responsibilities included setting up accounts and processes to generate new exterior remodeling leads for the residential side of MEI. Responsible for generating leads by way of cold calling, reaching out to existing clients and working with local agencies. Responsible for delegating sales leads to the appropriate sales representatives and following the sale.