Rebecca Niehaus
Morrow,OH
Summary
Dynamic collections leader with a proven track record at Enova Financial, where I increased team size by 360% and enhanced KPI metrics. Known for effective communication and attention to detail, I excel in accounts reconciliation and team collaboration, driving significant improvements in collections performance.
Overview
13
13
years of professional experience
Work History
Sr Lead, SMB Collections
Enova Financial - Headway Capital
01.2023 - Current
- Lead team of 14 collections reps to record high collections
- Increased team size 360% with only 5% attrition
- Built out and implemented new KPI Metrics
- Worked with Telco team to launch new dialer
- Collaborated with treasury, accounting and cash apps to locate and apply missing payments, and assisted in reconciling over $2 million in one month
- Delivered monthly reports to executive level managers on department metrics and collections activity
- Increased metrics by implementing various strategies and reporting
- Worked with Strategy and Operations and Analytics teams to enhance and create reporting
SMB Section Manager, Collections
Enova Financial - The Business Backer
01.2018 - 01.2023
- Joined the collections department and began working accounts to ensure we were processing bank reviews for adjustments as necessary
- Handled legal portfolio and built strong relationship with attorney
- Collected record high amounts through legal recovery
- Worked alongside CFO during Covid to handle influx of accounts needing assistance
- Continue to manage teams through wind down process of company (through present)
Sales Support
Enova Financial - The Business Backer
01.2015 - 01.2018
- Assisted ISO manager with processing files for funding
- Worked closely with underwriting and accounting to ensure all stipulations were met in order to fund merchants
Sales Support/Inside Sales
Process Pump and Seal
01.2012 - 01.2015
- Supported outside sales managers by preparing quotes and being an internal point of contact for customers
- Processed purchase orders and followed up to ensure timely delivery
- Assisted Controller with invoice preparation for billing
- Processed and entered price changes, verifying a consistent profit margin
Education
Associates of Applied Business -
University of Cincinnati
Cincinnati, OH01-1997
Skills
- Microsoft Office
- Team leadership
- Accounts reconciliation
- KPI development
- Collections management
- Google Suite
- Effective and proven leader
- Loyal employee
- Excellent communication skills
- Attention to detail
- Excel Software Proficiency
- Teamwork and collaboration
References
References available upon request.
Timeline
Sr Lead, SMB Collections
Enova Financial - Headway Capital
01.2023 - Current
SMB Section Manager, Collections
Enova Financial - The Business Backer
01.2018 - 01.2023
Sales Support
Enova Financial - The Business Backer
01.2015 - 01.2018
Sales Support/Inside Sales
Process Pump and Seal
01.2012 - 01.2015
Associates of Applied Business -
University of Cincinnati
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