Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

REBECCA NOEL

Houston,TX

Summary

Experienced problem-solver with strong leadership and motivational skills. Possesses excellent customer relations aptitude and a talent for building positive client connections. Demonstrates independent decision-making and sound judgment to consistently contribute to company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost organizational performance.

Overview

8
8
years of professional experience

Work History

Manager

Evrdrive
12.2022 - 07.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Loan Service Representative

Best Egg Loans
04.2022 - 11.2022
  • Enhanced customer satisfaction by providing timely responses to inquiries and addressing concerns promptly.
  • Ensured compliance with regulatory requirements by staying current on industry changes and updating internal policies accordingly.
  • Maintained strong relationships with clients through regular communication and updates on their loans'' statuses.
  • Reduced delinquency rates with proactive follow-ups, payment reminders, and assistance in developing repayment plans.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Debt Collector Agent

Alltran Financial
07.2018 - 03.2022
  • Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
  • Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.
  • Demonstrated a strong commitment to professional development by staying current on industry trends and relevant regulatory changes, ensuring compliance and continued success in collections efforts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Investigated customer credit references and approved credit lines.

Photographer

Portrait Innovations
11.2016 - 05.2018
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Photographed high-quality images for various print and digital projects.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Tailored photography packages to meet unique needs of each client, resulting in high client satisfaction rates.

Education

No Degree - Electrocardiogram

Houston Community College
Houston, TX
04-2025

High School Diploma -

Hastings High School
Houston, TX
05.2012

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Task delegation
  • Documentation and reporting

Languages

English
Full Professional

Timeline

Manager

Evrdrive
12.2022 - 07.2024

Loan Service Representative

Best Egg Loans
04.2022 - 11.2022

Debt Collector Agent

Alltran Financial
07.2018 - 03.2022

Photographer

Portrait Innovations
11.2016 - 05.2018

No Degree - Electrocardiogram

Houston Community College

High School Diploma -

Hastings High School

Similar Profiles

CREATE PROFILE
REBECCA NOEL