Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Additional Information
Work Availability
Timeline
REBECCA NORMAND

REBECCA NORMAND

QD Administrator
Clarksville,TN

Summary

Results-driven and compassionate professional with a Bachelor’s degree in Psychology and a strong foundation in human behavior, communication, and organizational dynamics. Proven ability to translate psychological insight into impactful HR functions, including employee relations, training and development, and workplace wellness. Demonstrated success in administrative and patient support roles, with a talent for aligning strategic goals with operational efficiency. Experienced in managing confidential information, maintaining accurate records using Epic and Cerner, and ensuring full HIPAA compliance. Known for exceptional interpersonal and problem-solving skills, with a commitment to fostering inclusive, productive team environments and supporting employee engagement and organizational growth.

Overview

10
10
years of professional experience

Work History

QD Administrator

Microsoft
08.2021 - Current
  • Special Teams Quality Documentation Specialist, August 2021 to October 2024
  • Quality Documentation Specialist, August 2021 to October 2021
  • Chart successful course of accurately transcribing provider assessments and examinations into patient electronic medical records (EMRs) in real time.
  • Document patient symptoms, medical history, physical exams, procedures, diagnostic findings, and treatment plans.
  • Upkeep detailed and organized medical documentation in alignment with established standards and protocols.
  • Demonstrate expertise in operating in electronic health record (EHR) systems, including Epic and Cerner.
  • Handle sensitive medical records and confidential health information while ensuring compliance HIPAA and other privacy regulations.
  • Facilitate seamless communication between healthcare providers and patients to improve the quality of care.
  • Evaluate medical charts and provide constructive feedback to newly hired Quality Documentation Specialists (QDS).
  • Support onboarding efforts by ensuring newly hired QDS personnel gain confidence and competency in their roles.
  • Conducted introductory training sessions, provided hands-on guidance on documentation audits, explained quality assurance processes, created training manuals and step-by-step guides, facilitated shadowing opportunities, and conducted regular check-ins.
  • Collaborate with Quality Documentation Managers (QDM) to track and assess the progress of new QDS team members.

Combat Medic (68W)

U.S. Army Reserves
03.2016 - 03.2024
  • Served as the unit’s new soldier liaison tasked with facilitating onboarding, processing paperwork, and assisting with administrative tasks; acted as the first point of contact for all onboarding questions.
  • Gathered and documented patient vital signs, medical and drug histories, allergies, medication administration records (MAR), and complaints.
  • Coordinated with multidisciplinary healthcare teams, including physicians, nurses, medical technicians, and assistants, to provide quality patient care and ensure a smooth transition of care on the battlefield.
  • Provided direct patient care in the Emergency Room (ER) and Intermediate Care Ward (ICW) within a Combat Support Hospital (CSH).
  • Delivered critical battlefield medical support by administering emergency treatments and life-saving interventions.

Optometric Technician

America’s Best Contacts and Eyeglasses
09.2020 - 08.2021
  • Aided with appointment scheduling and patient communication to ensure a seamless clinic experience.
  • Conducted detailed patient intake interviews to gather and document medical histories and relevant health information in accordance with HIPAA and healthcare compliance standards.
  • Delivered high-quality patient care by conducting comprehensive pre-examination testing for optometry patients.
  • Demonstrated expertise in operating and maintaining specialized ophthalmic equipment, including lensometers, autorefractors, non-contact tonometers, Humphrey visual field analyzers, and retinal imaging devices.
  • Coordinated patient referrals to ophthalmologists and retinal specialists to facilitate continued care.
  • Recognized as a top performer in retinal imaging sales, contributing to overall store performance; exceeded individual sales goals by 30%.

Cashier/Customer Service/ Pick-Up Today Associate

Walmart
02.2016 - 01.2020
  • Processed cash, check, and credit card transactions utilizing Point of Sale (POS) systems, ensuring accuracy and strong attention to detail.
  • Provided prompt and courteous service, addressed client inquiries, and addressed concerns, ensuring a positive shopping experience.
  • Handled online orders for in-store pickup, MoneyGram transactions, and customer returns according to company procedures.
  • Supported sales floor operations to uphold service standards and maintain a well-organized store environment.
  • Conducted security and safety checks to identify and report security risks, theft concerns, and other issues to store management.
  • Trained new cashiers on operational procedures, sales strategies, and customer service best practices.

Safety Aide

Samaritan Medical Center
03.2019 - 09.2019
  • Collaborated with interdisciplinary healthcare teams, including registered nurses (RNs), psychologists, psychiatrists, and discharge planners, to ensure patient safety, coordinate mental health interventions, and provide holistic support.
  • Engaged with patients through social interactions and assisted in addressing their various needs.
  • Executed scheduled patient safety rounds to maintain a secure environment for both patients and staff.
  • Observed patient behaviors and reported any concerning changes to the appropriate medical personnel.
  • Maintained detailed records of patient observations and safety checks in compliance with patient confidentiality guidelines and HIPAA regulations.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University, Manchester, NH
08-2025
  • 12-time Honor Roll Recipient
  • 3.97 GPA
  • Summa cum laude graduate

Associate of Science -

Madisonville Community College, Madisonville, KY
12-2020
  • 4.0 GPA

Skills

  • Medical Scribing and Documentation
  • Interdepartmental Communication
  • HIPAA Compliance/Confidentiality
  • Appointment Scheduling
  • Training and Mentorship
  • Medical Terminology
  • Record Management
  • Customer Service
  • Patient Intake

Accomplishments

  • National Society of Leadership and Success member
  • Lean Six Sigma Yellow Belt
  • LinkedIn Learning Certifications in HR strategy, HR transformation, talent sourcing, recruitment, diversity recruiting, confidentiality, and onboarding.

Hobbies and Interests

Enjoying the outdoors, spending time with my children, crafting

Additional Information

Technical Proficiencies: Windows, Mac OS, Microsoft Office Suite, Canva, Microsoft Copilot, Workday, Microsoft Teams, VPN

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

QD Administrator - Microsoft
08.2021 - Current
Optometric Technician - America’s Best Contacts and Eyeglasses
09.2020 - 08.2021
Safety Aide - Samaritan Medical Center
03.2019 - 09.2019
Combat Medic (68W) - U.S. Army Reserves
03.2016 - 03.2024
Cashier/Customer Service/ Pick-Up Today Associate - Walmart
02.2016 - 01.2020
Southern New Hampshire University - Bachelor of Arts, Psychology
Madisonville Community College - Associate of Science,

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