Rebecca Oleson
Wellborn,FL
Summary
Dynamic professional with a proven track record in team leadership and supervision, honed at the State of Florida Department of Corrections. Excelled in customer service, adept at conflict resolution, and proficient in Microsoft Office. Demonstrated ability to train staff and improve operational efficiency, significantly enhancing guest and customer relations.
Overview
18
18
years of professional experience
Work History
Correctional Officer
State of Florida Department of Corrections
12.2010 - 05.2024
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Trained new team members correct procedures for all areas of operations.
- Developed and maintained courteous and effective working relationships.
Front Desk Night Auditor
Comfort Inn & Suites
05.2009 - 12.2010
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Trained new staff members in customer service techniques and hotel operations.
Insurance Customer Service Representative
State Farm John Kasak
06.2006 - 03.2009
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Assessed customer needs and recommended suitable insurance policies.
Education
High School Diploma -
Suwannee High School
Live Oak, FL06.1995
Skills
- Team leadership and supervision
- Customer Service
- Conflict resolution techniques
- Employee Training
- Customer Relations
- Microsoft Office, Excel, and Outlook
- Guest Relations
- Front Office Support
- Clerical duties
- Multi-Line Phone Systems
- Data Entry
- Multitasking
- Problem-Solving
Timeline
Correctional Officer
State of Florida Department of Corrections
12.2010 - 05.2024
Front Desk Night Auditor
Comfort Inn & Suites
05.2009 - 12.2010
Insurance Customer Service Representative
State Farm John Kasak
06.2006 - 03.2009
High School Diploma -
Suwannee High School
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