Rebecca Oliver
Clovis,CA
Summary
Seasoned Paraprofessional excited to help students of different skill levels excel. Thrilled to assist teachers with needs to facilitate best possible educational environment. Ready to help students grow and learn through any type of support.
Overview
13
13
years of professional experience
Work History
Paraprofessional Educator
Big Picture Educational Academy
Fresno, CA
05.2021 - Current
- Offered students personalized educational, behavioral and emotional support.
- Provided classroom support throughout planned instruction and individual lessons.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Delivered instruction individually or in small groups with support from instructor.
- Leveraged evidence-based techniques to foster academic progress, social inclusion and critical thinking.
- Met with parents about student needs to garner additional support.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Utilized curriculum with life-based approach.
- Reshelved books to maintain neat and tidy reading area.
- Replaced worn labels and barcodes to keep materials in good physical condition.
- Maintained complete and accurate records of library transactions.
Inventory Associate
WIS International
Fresno, CA
12.2020 - 04.2021
- Tracking inventory and performing recounts to resolve issues and maintain accurate records.
- Sanitizing work area and sterilizing equipment and instruments to comply with protocols.
- Verifying prices and computing totals to complete accurate inventories.
Customer Service Representative
Hire Up Staffing Services
Fresno, CA
10.2018 - 02.2019
- Contributed to business growth by confirming customer satisfaction with service and quality
- Reviewed customer data to assess current issues and determine potential solutions
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Increased monthly sales by 35%
Third Party Prop
Arise, LLC
Fresno, CA
06.2018 - 11.2018
- Ensure the minimum of players at tables by participating in short-handed games.
- Monitor the behavior of players during hands.
- Greet incoming guests with enthusiasm and point them towards various parts of the casino to promote customer satisfaction
- Ensure players are paid out correctly
Customer Service Representative
Alorica Fresno
Fresno, CA
01.2018 - 05.2018
- Communicated all merchandise needs or issues to appropriate supervisors.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Kept current with rapidly evolving technology.
- Resolved product/policy issues and shared benefits of new technology.
- Assisted in fulfillment of customer orders placed in person, via email, online, and over phone.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Served as liaison between customers, store personnel and various store departments.
Cashier and Ride Operator
Storyland & Playland
Fresno, CA
03.2016 - 03.2018
- Pleasantly greeted passengers as they entered the ride and showed them where their seats were located.
- Kept a check on all required equipment and its maintenance, sending parts out for service as needed.
- Mentored all new employees while also demonstrating the best methods for servicing guests.
- Followed company regulations and rules promoting a safe environment for guests.
- Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
- Informed customers of any deals or discounts and calculated amount of cash owed against the number of tickets bought.
- Operated cash register with proficiency.
- Established new customer memberships.
Cashier
Hunt & Behrens Inc
Petaluma, CA
11.2014 - 02.2015
- Provided professional and courteous service at all times.
- Performed cash count-out at the end of each shift and addressed all queries from customers.
- Checked prices and arranged for carry-outs to the customer's car.
- Processed cash and credit card payments and ensured customers signed counter slips.
- Provided a high level of service by helping customers to find the specific products that they wanted.
- Maintained store areas in a neat and clean fashion for a professional appeal.
Cashier
Santa Rosa Junior College Bookstore
Petaluma, CA
08.2014 - 10.2014
- Provided professional and courteous service at all times.
- Kept register terminal area and store clean and orderly.
- Operated cash register with proficiency.
- Ensured fast financial transactions to minimize long register lines.
- Greeted customers with a smile and offered them immediate and enthusiastic service.
- Picked products from designated locations to fulfill customer orders.
Cashier
Jerry's Thriftway
Osage City, KS
06.2012 - 07.2014
- Maintained store areas in a neat and clean fashion for a professional appeal.
- Transported merchandise to sales areas and placed on shelves according to company procedures.
- Ensured effective customer communication to maintain customer satisfaction and loyalty.
- Received and processed cash and credit payments for in-store purchases.
- Carried bags and offered other forms of assistance to elderly patrons and customers who needed extra help.
Education
Associate of Science - Administration of Justice
Fresno City College
Fresno05.2020
Criminology
California State University, Fresno
Fresno, CASkills
- Strong interpersonal skills
- MS Office proficiency
- 58 WPM typing speed
- Performing office equipment operations
- Problem resolution
- Special events planning
- Group and Individual Instruction
- Curriculum-Based Lessons
- Communicating with Parents and Teachers
- Lesson Planning and Preparation
- Student Behavior and Progress Reporting
Timeline
Paraprofessional Educator
Big Picture Educational Academy
05.2021 - Current
Inventory Associate
WIS International
12.2020 - 04.2021
Customer Service Representative
Hire Up Staffing Services
10.2018 - 02.2019
Third Party Prop
Arise, LLC
06.2018 - 11.2018
Customer Service Representative
Alorica Fresno
01.2018 - 05.2018
Cashier and Ride Operator
Storyland & Playland
03.2016 - 03.2018
Cashier
Hunt & Behrens Inc
11.2014 - 02.2015
Cashier
Santa Rosa Junior College Bookstore
08.2014 - 10.2014
Cashier
Jerry's Thriftway
06.2012 - 07.2014
Associate of Science - Administration of Justice
Fresno City College
Criminology
California State University, Fresno
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