Rebecca Ontiveros

• Provided front desk support, including guest check-in, check-out, and phone assistance
• Managed reservations, guest records, and daily activity logs accurately
• Responded to guest questions, concerns, and service requests professionally
• Maintained confidentiality of guest information
• Performed housekeeping duties to ensure rooms and common areas met cleanliness and safety standards
• Followed established procedures to support daily hotel operations

• Answered and processed emergency and non-emergency calls using the 911 emergency response system
• Gathered, verified, and documented critical caller information to ensure effective response coordination
• Prioritized calls based on urgency and dispatched law enforcement, fire, and medical personnel
• Entered call data, incident details, and updates into computer-based 911/dispatch systems
• Maintained confidentiality of sensitive and protected information at all times
• Communicated calmly and clearly with callers to provide reassurance and gather essential information for emergency response
• Coordinated with first responders to ensure timely and appropriate response
• Followed established county policies, procedures, and emergency communication protocols
• Demonstrated strong attention to detail, multitasking, and decision-making skillsAnswered emergency and non-emergency calls from the public and gathered accurate, detailed information
• Prioritized calls based on urgency and dispatched law enforcement, fire, and medical personnel
• Entered call data, incident reports, and updates into computer-based dispatch systems
• Maintained confidentiality of sensitive and protected information at all times
• Communicated calmly and clearly with callers experiencing stressful or emergency situations

Correctional Mail Management Responsibilities:

• Managed incoming and outgoing inmate/prisoner mail in accordance with security procedures and legal requirements
• Verified inmate identities and matched recipients against current inmate rosters
• Sorted mail by cell block, pod, or housing unit to ensure accurate distribution
• Distinguished between legal mail and personal mail, ensuring privacy, verification, and inmate presence when required
• Distributed mail securely and maintained control of restricted or monitored correspondence
• Inspected publications and educational materials for compliance with facility policies
• Processed outgoing mail and conducted mail analysis to maintain institutional security
• Ensured all mail handling complied with established regulations, privacy standards, and safety protocols

• Operated cash registers and processed transactions accurately
• Delivered exceptional customer service in high-volume retail environment, enhancing customer satisfaction
• Guided customers with product inquiries and purchase decisions, contributing to sales growth
• Stocked shelves, rotated products, and maintained store organization
• Worked collaboratively with team members to meet daily operational needs
• Ensured cleanliness, safety, and organization of work environment to support efficient operations