Rebecca Owens
Ballwin,MO
Summary
Dynamic team leader with proven success at Walmart, enhancing productivity through effective delegation and conflict resolution. Skilled in process improvement and customer relationship management, I implemented workflow optimizations that elevated service levels. Committed to fostering a positive work environment while delivering exceptional support in high-pressure situations.
Overview
11
11
years of professional experience
Work History
Team Lead
Walmart
Manchester , MO
10.2018 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Supported team development through training and onboarding new members.
- Implemented workflow improvements to enhance efficiency within the team.
- Assisted in resolving conflicts and promoting a positive work environment.
- Developed strategies to increase team productivity and improve customer service levels.
- Collaborated with other departments to develop effective solutions that meet customer needs.
CMT
Algonquin Home Health
O'Fallon, Missouri
10.2017 - 10.2018
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with physician or supervisor.
- Administered injections, immunizations, and other treatments as prescribed by a physician.
- Provided assistance in administering medication while monitoring side effects or adverse reactions.
- Monitored vital signs including temperature, pulse rate, respiration rate, blood pressure measurements and weight checks.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Provided excellent patient support and care to patients and families.
CMT
Delmar Gardens Of O'Fallon
O'Fallon, Missouri
10.2014 - 10.2016
- Monitored vital signs and reported changes to the healthcare team.
- Supported patients with mobility and daily living activities as needed.
- Collaborated with team members to deliver quality patient care services.
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with physician or supervisor.
- Provided assistance in administering medication while monitoring side effects or adverse reactions.
- Administered injections, immunizations, and other treatments as prescribed by a physician.
- Provided excellent patient support and care to patients and families.
Education
Some College (No Degree) -
St Charles Community College
St Charles, Missouri Skills
- Team leadership
- Conflict resolution
- Customer service
- Process improvement
- Workflow optimization
- Customer relationship management
- Expertise in Secure Apollo
References
References available upon request.
Timeline
Team Lead
Walmart
10.2018 - Current
CMT
Algonquin Home Health
10.2017 - 10.2018
CMT
Delmar Gardens Of O'Fallon
10.2014 - 10.2016
Some College (No Degree) -
St Charles Community College