Rebecca Pardo
Warner Robins,GA
Summary
Dedicated General Merchandise Associate with proven customer service and merchandising skills. Committed to enhancing customer shopping experiences through effective inventory management and team collaboration.
Overview
24
24
years of professional experience
Work History
General Merchandise Associate
Kroger
Bonaire, Georgia
10.2021 - 10.2025
- Assisted customers with product inquiries and provided exceptional service.
- Stocked shelves with merchandise and ensured accurate product placement.
- Maintained cleanliness and organization of store displays and aisles.
- Collaborated with team members to restock items during busy shifts.
- Monitored inventory levels and reported discrepancies to management promptly.
- Participated in promotional setups to enhance customer shopping experience.
- Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
- Organized back room storage areas to ensure efficient access to inventory when needed.
- Provided excellent customer service by greeting shoppers upon arrival and engaging them throughout their shopping experience.
- Performed price checks for customers when requested.
- Restocked shelves as items were sold or moved to other locations in store.
- Maintained cleanliness of sales floor and organized backroom stock.
- Followed safety procedures while unloading trucks and stocking shelves.
- Assisted customers with product selection, purchase decisions and inquiries.
- Set up promotional displays in accordance with store guidelines.
- Inspected, stocked and rotated merchandise on shelves according to company policy.
- Prepared products by adding tags and readying pallets for restocking.
- Educated customers on new products or promotions available in the store.
- Monitored expiration dates of products on shelves and removed any expired items immediately.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Cashier
Gregg’s 2.0
Warner Robins, Georgia
05.2021 - 10.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas.
- Collaborated with team members to manage high-volume sales periods.
- Handled cash, credit, and gift card payments accurately.
- Resolved customer complaints with professionalism and care.
- Monitored inventory levels at the register and alerted management of shortages.
- Trained new cashiers on procedures and customer service expectations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Discounted purchases by scanning and redeeming coupons.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Built and maintained productive relationships with employees.
Telecommunications Operator
Houston County,Ga 911
Warner Robins, Georgia
05.2001 - 11.2020
- Operated communication systems to receive and relay emergency calls.
- Coordinated responses with law enforcement and emergency services personnel.
- Monitored radio traffic for critical updates and information dissemination.
- Assisted in training new operators on procedures and protocols.
- Managed multiple phone lines for efficient call handling during emergencies.
- Documented incidents accurately for record-keeping and reporting purposes.
- Provided clear instructions to callers in high-stress situations.
- Utilized problem solving skills to investigate and resolve complex customer inquiries.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Maintained accurate records of all customer interactions in the company database.
- Provided assistance to other departments when needed, such as handling customer complaints or inquiries.
Education
High School Diploma -
River View Gardens
St Louis, MO06-1979
Skills
- Customer service
- Merchandising
- Inventory management
- Product knowledge
- Safety procedures
- Team collaboration
- Customer engagement
- Adaptive team player
References
References available upon request.
Timeline
General Merchandise Associate
Kroger
10.2021 - 10.2025
Cashier
Gregg’s 2.0
05.2021 - 10.2021
Telecommunications Operator
Houston County,Ga 911
05.2001 - 11.2020
High School Diploma -
River View Gardens